Magnet.me - Het slimme netwerk waarop hbo‑ en wo‑studenten hun baan of stage vinden.
Het slimme netwerk waarop hbo‑ en wo‑studenten hun baan of stage vinden.
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iwoca is breaking down the barriers that stop Europe’s 20 million small businesses from accessing finance. Traditional bank loans have slow application processes, inflexible terms and burdensome criteria. In contrast, we use cutting-edge technology to offer flexible access to credit with a five minute application process and a decision in hours.
Since 2012, we've lent over £400 million to over 20,000 businesses across Europe. Our customers include everything from cafés to car dealers, salons to solicitors. Along the way we have built a sophisticated technology platform, won numerous awards and grown a fun, and vibrant team.
However, we’re still near the start of our journey – our aim is to finance a million small businesses within a decade and so we need more smart, hands-on people to help us reach this goal.
The role:
We genuinely put customer satisfaction at the very heart of our success (and doing quite nicely!). We love our customers and want them to have the best possible experience. We also understand that financial matters can be confusing and frustrating for small businesses. Our customer success team makes sure we consistently deliver A+ service in this context.
As part of our account management team you will be the first port of call for new customers, guiding them through the application process, answering any questions they might have about the product or process, and following up with them to ensure we have all the information we need to process applications. More importantly you will build a relationship of trust with customers, helping them to understand how iwoca works and nurturing them through from signup to successful renewal. The account manager team deliver the following very important tasks at iwoca:
You will be responsible for the administration and organization of business documents required from our clients and will work closely with the credit analysts to ensure the loan approval process runs smoothly.
Responsibilities:
Account Managers are the public face of iwoca, acting as the dedicated point of contact for their customers. You will be:
In addition we are always looking to improve how we work. Part of your responsibilities will include driving change across the business through structured feedback, ensuring we always provide customers with the best possible experience across all aspects of iwoca. You will also provide insight and customer feedback to other business areas to help drive a better customer experience.
You will need:
In addition to a competitive salary, we also provide the following:
iwoca offers flexible credit to small businesses across Europe, allowing them to take advantage of opportunities previously only available to their larger peers.
We launched iwoca in 2012 and have already grown into one of Europe's leading fintech lenders. More startup than financial institution, we use technology to eliminate the cost and complexity associated with traditional business finance.
Resources:
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