Magnet.me  -  Het slimme netwerk waarop hbo‑ en wo‑studenten hun baan of stage vinden.

Het slimme netwerk waarop hbo‑ en wo‑studenten hun baan of stage vinden.

Support Specialist– Sponsored Products

Geplaatst 21 dec. 2023
Delen:
Werkervaring
0 tot 7 jaar
Full-time / part-time
Full-time
Soort opleiding
Taalvereiste
Nederlands (Vloeiend)

Je carrière begint op Magnet.me

Maak een profiel aan en ontvang slimme aanbevelingen op basis van je gelikete vacatures.

In this role, you provide the kind of second-line support that users appreciate: knowledgeable, proactive, enthusiastic, and focused.

How do you make our customers happy?


For bol.com, advertising isn’t a cherry on the cake; it’s a core ingredient. After all, the right ads easily guide customers to products they’re already looking for, which boosts customer happiness. At the same time, advertising needs to be profitable for advertisers. Sponsored products is a pillar of our advertising domain that serves thousands of users every month., Given those high numbers, occasionally users run into issues, have questions, or find bugs. And if our first line of defense can’t provide an answer or solution, we ‘fly in’ a true specialist: you!

What you do as Support Specialist– Sponsored Products

In this role, you are the problem solver for our advertisers, helping out on the more complex cases that we receive through our supporting channels. You assess questions, determine what causes issues, and solve matters expediently. Based on the issues you see, you collaborate with the product team, marketing and sales teams so they can make the necessary adjustments to continuously improve our sponsored products proposition. The product that you support is brand new, meaning that you play an important role in product improvement and solving customer problems.

This role calls for a mix of technical expertise (SQL), knowledge of (performance) advertising products (like Google Ads), and a generous dose of communication skills as you will be interacting with advertisers directly.

As most of our advertisers are Dutch, you need to be able to read, write and speak Dutch to be successful in this role (language level B2 or higher is required)

  • Your core responsibility is to provide proactive second line support, e.g., by answering user inquiries from various sources, investigating and solving issues, providing guidance, and liaising with tech teams and third parties.
  • You gather and help prioritize product requests and innovations, engaging with internal users to gather insights and product feedback, and working closely with the product team to prioritize and discuss potential innovations.
  • You analyze questions and feedback to spot trends, assess their impact, and propose technical/UX changes.
  • You will work in a small team, embedded in and closely connected to the larger Performance Advertising tech team.
    • 3 reasons why this is (not) for you

      Pros

      • Problem solver You like solving issues and helping users back on track with the more tough inquiries with a can-do attitude.
      • Advertising experience You can navigate and understand advertising products like sponsored products and Google Ads.
      • Strong communicator You articulate problems and solutions clearly, positively, and factually. Including with stakeholders (such as advertisers and internal teams). Both in English and Dutch.

      Cons

      • Captain Chaos You struggle in a hectic setting, have problems prioritizing tasks, and can’t maintain a structured approach in a dynamic environment.
      • You are a single speed bike Nothing wrong with those (great for city commutes!), but to make the most of this role requires extra gears. Advertiser do not want to wait weeks for your answers.
      • You do not care about sharing You lock knowledge and insights away in a safe house. And throw away the key.

      This is where you’ll work


      At one of the best-known online retail tech platforms in the Netherlands and Belgium. A platform where 13 million customers can choose from over 32 million articles. A platform that helps roughly 52,000 commercial partners run their businesses. And a platform that will never be ‘finished’ because bol.com has been reinventing retail since 1999, and we always will be. If there’s a better way to do something, we’re working on it! Together with our customers, partners, and over 2,800 colleagues.

Bij bol leveren onze collega’s een unieke bijdrage om het dagelijks leven makkelijker te maken. Vrijheid en verantwoordelijkheid zorgen ervoor dat we samen de volgende stap voor bol, het team, en onszelf kunnen vormgeven. Door te pionieren brengen we bol verder, met elkaar zijn wij verantwoordelijk voor deze gezamenlijke missie.

Retail
Utrecht
Actief in 2 landen
2.500 medewerkers
50% mannen - 50% vrouwen
Gemiddeld 33 jaar oud

Dit zeggen medewerkers

Safak

Manager Logistiek

Safak

“Ik ben echt super blij met de stap die ik heb gemaakt naar bol. De omgeving en cultuur zijn hier erg fijn. Ik kan mijn werk zelf inrichten, werk veel samen en mijn collega’s zijn heel behulpzaam. Daarnaast is het oké om fouten te maken, als we hier maar van leren.”

Joa

Projectmanager team Engagement

Joa

“Vanaf dag één voelde de sfeer bij bol echt goed. Het is allemaal erg relaxed. Creativiteit in mijn werk vind ik erg belangrijk. Concepten bedenken, mensen motiveren, evenementen organiseren, dat vind ik fantastisch om te doen.”