Magnet.me  -  Het slimme netwerk waarop hbo‑ en wo‑studenten hun baan of stage vinden.

Het slimme netwerk waarop hbo‑ en wo‑studenten hun baan of stage vinden.

Customer Success Manager

Geplaatst 4 dec. 2023
Delen:
Werkervaring
0 tot 7 jaar
Full-time / part-time
Full-time
Soort opleiding
Taalvereiste
Engels (Vloeiend)

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The Mendix Platform uses visual modeling to abstract long-form coding out of application development. Our customers use Mendix to create and deploy better software for the enterprise, faster. Mendix is collaborative - the people who use the software and the people who build the software work together throughout the development process.

Read our Customer Stories to learn more about the wealth of software and solutions global organizations have built with the Platform.

At Mendix we strive to maintain a diverse, open, and safe working environment where people can be their true selves. We value every voice, celebrate individuality, and appreciate the diversity of thought and experience. People who work here are driven, smart, and really good at what they do.

As this market evolves, we encourage people of all skill levels to work with the platform, both for clients and candidates. Apply today to discover how you can make a meaningful impact with Mendix.

Your Mission:

You will be the trusted advisor for our customers and partners and assisting them realizing their digital transformation or cloud strategy, including challenging customers to think in new and creative ways that enable them to maximize value through the effective use of the Mendix platform.

\nEssential Functions
  • Drive positive business outcomes for the Customer and our Business
  • Collaborate with customers, partners and internal teams on Customer Success Plans with clear customer business objectives and milestones
  • Conduct regular customer touchpoints and cadence to track progress against Customer Success Plans
  • Be the Voice of Customer to provide feedback to Mendix Product Management, R&D, Support functions etc to drive improvement to our product portfolio and customer experience
  • Proactively drive a frictionless onboarding, adoption, renewal and expansion milestones
Customer Engagement
  • Inspiring customer loyalty by becoming a trusted adviser
  • Identifying and building strong customer champions
  • Understanding the client decision making process and organization structure
  • Lead customer through their own customer journey leveraging best practices and expert advice
Deliver true value for customers
  • Be an expert on best practices in change management
  • Be a challenger to the status quo and emphatically lead change
  • Identify and define successful deployment strategies
  • Continually learn new features and functionality of the platform and how they create value for the customer
Cross Functional Leadership
  • Collaborate with Sales and Expert Services on expansion and renewals
  • Orchestrate cross-functional collaboration and alignment to help customers achieve their desired business outcome
  • Advocates for customer internally to drive improvement and remove any adoption road blocks
  • Cultivate and engage in a culture of partnership and collaboration
Skills and Abilities Required:
  • Proven experience driving adoption, renewal and expansion with Enterprise accounts
  • Successful track record of working with Partners and through the partner eco-system to drive adoption and expansion
  • Strong technical foundation and ability to explain with purpose how technology drives business value to a variety of stakeholders with different responsibilities to the business
  • Experience and understanding of the application development lifecycle strongly preferred
  • Ability to analyze and breakdown complex situations, develop action plans and lead cross functional team to key objectives
  • Exceptional executive-level communication, presentation and interpersonal skills
  • Fosters and engages in a culture of teamwork and collaboration
  • Creative, resourceful, detail-oriented and highly organized
  • Analytical and metrics-driven work style
  • Self-starter who thrives under ambiguity in a fast-paced, deadline-oriented environment
  • Passion for continuously learning new technology and being able to provide value to the customer
Education and Experience Requirement:
  • 8-10 plus years of consulting and/or SaaS based customer success or account management experience
  • Experience as the customer facing leader responsible for the management of successful Professional services operations for a fast-growing SaaS business or related technology. (Cloud Industry and IT Systems Management knowledge is strongly preferred)
  • Bachelor's Degree or equivalent experience required; Master's Degree preferred
\n

Do you want to join a company that truly changes the way of software development and that finally bridges the gap between business and IT? Then apply now.

Our culture

We consider our people as people - not assets, we’re passionate about results – not “boxes” and “rules”, we’re all outstanding, and we want you to be yourself, we celebrate success as a team, and we care about your personal and professional development!

We are Siemens

A collection of over 377,000 minds building the future, one day at a time in over 200 countries. We're dedicated to equality, and we welcome applications that reflect the diversity of the communities we work in. All employment decisions at Mendix/Siemens are based on qualifications, merit, and business need. Bring your curiosity and creativity and help us shape tomorrow!

We offer a comprehensive reward package which includes a competitive basic salary, bonus scheme, generous holiday allowance, pension, and private healthcare.

We are always challenging ourselves to build a better future. We need the most innovative and diverse Digital Minds to develop tomorrow’s reality. Find out more about the Digital world of Siemens here: www.siemens.com/careers/digitalminds.

If you see a job description and think, “I’d be perfect for that” but your experience doesn’t align perfectly with the qualifications – don’t let that hold you back. We’re always eager to hire talented, passionate candidates – so give it a try and apply.

Equal Employment Opportunity Statement

Mendix/Siemens is an Equal Opportunity and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.

EEO is the Law

Applicants and employees are protected under Federal law from discrimination. To learn more, Click here.

Pay Transparency Non-Discrimination Provision

Siemens follows Executive Order 11246, including the Pay Transparency Nondiscrimination Provision. To learn more, Click here.

California Privacy Notice

California residents have the right to receive additional notices about their personal information. To learn more, click here.

The Mendix founders created Mendix to solve the biggest challenge in digital innovation: to empower IT and Business teams to collaborate like never before, while experiencing unmatched speed and control.
Mendix provides a platform and approach that helps enterprises innovate and digitally transform their businesses and industries.
Proud to be a recognized Leader by Gartner and Forrester in a red-hot market expected to exceed $15 billion by 2020. And proud of Glassdoor reviews: 4,7

ICT
Rotterdam
Actief in 6 landen
660 medewerkers
70% mannen - 30% vrouwen
Gemiddeld 33 jaar oud

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