Community Management Internship

Your challenge

Join our fast-growing 🚀 tech company that is redefining the future of connecting skills and work globally! At blackbear, you will impact the way work is outsourced by enterprise companies while being part of an ambitious, hardworking pack of bears. Are you ready to pull out your claws as a Community Management Intern?

About the team

You will be part of the Community Management team, which is part of the Customer Success team. The Customer Success team is one of the driving factors behind our commercial engine. Community Management ensures all our solvers are proud and excited to be part of the solver community.

What you will learn

As a Community Management Intern, your main focus is on our solver Community. Your goal is to source and recruit solvers for our assignments on the platform – you're in charge of finding the perfect match each time. We want to optimise the success of our solvers and ensure they feel engaged with blackbear.

During your internship, you will learn and improve on the following skills:

• Working closely with our Project Consultants and Marketing team to make solvers fall in love with blackbear.
• Building and leveraging relationships with solvers.
• Delivering high-quality support to our community - you are their main point of contact.
• Conducting regular onboarding calls to get to know new applicants and help them get started.
• Sourcing solvers on our platform and matching them to assignments that fit their skills.
• Sourcing solvers outside our platform to fill any new needs that arise.
• Identifying relevant channels to reach new solvers and working with the Marketing team to properly leverage these.
• Gathering and sharing feedback with the Sales, Marketing, Tech, and Customer Success teams about solver needs, product improvements, and marketing messaging.
• Ensuring that the work we do with our solvers delivers strong value while also growing our business.

All in all, you will be creating true blackbear ambassadors and fans.

What you'll bring

Aside from the blackbear mindset we look for a match in the following skills and knowledge to strengthen our pack:

• Currently, you are studying in Business, Marketing, Sales, Communication, Human Resource Management, or other commercial/social studies, at least at hbo level.
• You love writing and are communicatively strong.
• You are service-oriented and naturally connect with people.
• Some experience in Customer Service and/or previous experience in Marketing are a plus.
• You are fluent and write excellently in both Dutch and English.
• You are available from September 2023 onwards, for 6 months, for at least 24 hours per week.
• You are located in The Netherlands

What’s in it for you?

You will start together with several other interns. We truly value our interns at blackbear, we work with passion towards our goals and you are key in reaching those.

You will receive an internship compensation of 400 EUR based on a full-time internship, paid vacation days, and a work laptop. Our team will guide you and make sure you learn all you can during your internship.

Together with your assigned mentor you can decide on your learning objectives and work on your school-related projects.

At the office, we provide healthy lunches, and we love to party. Our Friday afternoon drinks and bear events are legendary! We believe in having a fun, hardworking and passionate team that celebrates all successes, big or small.

Little bear about us 🐻

A typical bear is open, unique, people-oriented, and passionate. We offer companies the digital solution to output-driven outsourcing. With our product, we enable Solvers to generate an income remotely. We guarantee companies that our Solvers deliver a high-quality result on their projects and motivate this by paying Solvers for delivered output, instead of hours worked.

We have a beautiful, large office where we love meeting each other, but hybrid working is definitely an option within blackbear.

Having such an ambitious and adaptable team of colleagues means that there is always a great internal project to work on or a process to improve. We offer you the opportunity to create a meaningful impact on what blackbear will become over the next few years.

All our bears work with complete passion and dedication towards reaching the same goal: To turn blackbear into the most awesome product in the world. Together we'll make it happen. By working hard and celebrating our successes we will turn blackbear into the go-to solution for hassle-free outsourcing on a global scale - that's the blackbear mindset.

Ready to kickstart your blackbear journey?

Applying is easy, just click on the button below! 👇