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Het slimme netwerk waarop hbo‑ en wo‑studenten hun baan of stage vinden.
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The Administration and Customer Support department plays a vital role in executing all external and internal customer-facing processes. The external customer base is mostly Business-to-Business (B2B), comprising large corporations, tax consultancies, booksellers, governments and not-for-profit organizations, with some Business-to-Customer (B2C) contact. Our internal customers are all other IBFD departments, primarily finance, international tax training and marketing & sales.
Our department is in the last phase of implementing a new ERP and CRM system, MS Dynamics 365. This means we are going live in April and will switch from Oracle E-Business Suite (EBS) to MS Dynamics 365.
This position requires you to be able to work both within a team structure and independently. We expect you to be pro-active and responsible for your own work. You will be individually responsible for ensuring that cases assigned to you are handled properly and resolved quickly and accurately.
To be successful in this role, we are looking for an experienced Customer Support Representative with MS Dynamics 365 experience in unified Operations billing suit and/or the Customer Service Hub. Please note that this is a hard criteria: we will only invite candidates who have proven experience with working in MS Dynamics 365.
Your main responsibilities will be:
This is a great opportunity for an experienced CSR professional with strong interpersonal skills, hands on mentality and good at building client relations.
We offer a position of 24 – 37 hours per week for a period of 6 months, preferably starting at the 10th of April. The salary, depending on background and relevant work experience, will be between EUR 2,800 and EUR 3,300 gross per month on a full-time basis (37 hours).
Completed by an attractive package of fringe benefits, amongst others:
IBFD is the leading international provider of cross-border tax expertise. We are an independent, non-profit foundation and have a long history in supporting and contributing to tax research and academic activities. Our core business is research, publishing and education in international taxation. All of our products are accessible through the IBFD’s Tax Research Platform. We are headquartered in Amsterdam, but also have a local presence in markets such as North America, Asia and China.
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