Magnet.me  -  Het slimme netwerk waarop hbo‑ en wo‑studenten hun baan of stage vinden.

Het slimme netwerk waarop hbo‑ en wo‑studenten hun baan of stage vinden.

Deze vacature is verlopen. Je kunt daarom niet meer liken of solliciteren.

Team Lead, Support Operations

Geplaatst 22 mrt. 2024
Werkervaring
0 tot 2 jaar
Full-time / part-time
Full-time
Soort opleiding
Taalvereiste
Nederlands (Vloeiend)

Je carrière begint op Magnet.me

Maak een profiel aan en ontvang slimme aanbevelingen op basis van je gelikete vacatures.

What You’ll Do

  • Lead a team of customer support agents, inspiring and empowering them to perform to their full capabilities on behalf of our customers
  • Closely monitor your teams members individual performance, creating coaching, feedback and training where needed
  • Take ownership for your team’s performance on specific KPIs, processes, and customer satisfaction
  • Integrate into the global Support Operations team to ensure best practices and knowledge sharing across sites and teams
  • Work closely with key internal stakeholders, including General Managers, Field Managers and the wider regional team, to ensure the support organization is meeting the needs of the business
  • Proactively identify what is working well and what needs to be improved for our end customers, and suggest practical ways to improve outcomes

Who You Are

  • Fluent in German (minimum C1) and English
  • You have experience in and are excited by managing a team
  • Strong empathy - both for your team members as well as our riders/customers
  • Ability to keep calm even in stressful situations and to develop creative solutions in real time
  • Tech savvy
  • Full-time availability
  • You’re passionate about Via’s mission

What Catches Our Eye

  • Team Lead or managerial experience
  • Previous experience setting up Support teams
  • Experience in working in a support organization and maybe having previously worked on phone support yourself

Via is a tech unicorn that works directly with cities, universities, companies, hospitals, and many others, to transform existing transport systems into advanced digital networks. The result? Lower costs, less environmental impact, and greater accessibility for all public transport users.
🗽Founded in 2012 in NY
🌎 Over 1000 people in 10 countries and 600+ partnerships
🇪🇺 European offices: Berlin, Amsterdam, London, Paris
🚀 Current valuation of $3.5 billion (and we just acquired Citymapper)

ICT
Amsterdam
Actief in 10 landen
15 medewerkers
50% mannen - 50% vrouwen
Gemiddeld 30 jaar oud

Dit zeggen medewerkers

Clara Canales

Expansion Associate

Clara Canales

"When you join Via, you hit the ground running. And it’s incredible. I got to lead projects from start to finish from my very first day. Every day I get work with fascinating people and take on new challenges."

Nils Koester

General Manager

Nils Koester

"What truly fascinates me about mobility is the great impact is has on people's lives, also on how cities are built, and of course, on the environment. That's what I love about my job - the impact!"