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Technical demand manager cloud & infrastructure

Geplaatst 26 mrt. 2024
Werkervaring
5 tot 7 jaar
Full-time / part-time
Full-time
Functie
Soort opleiding
Taalvereisten
Engels (Vloeiend)
Nederlands (Vloeiend)

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Wat ga je doen?

T-Mobile Netherlands is looking for an enthusiastic, energetic and experienced Technical Demand Manager to strengthen our organization.

Technical Demand management is part of the Cloud & Infrastructure team within the IT Department and is responsible for steering and guiding our suppliers and partners to ensure high standards of delivered services in line with operational and contractual requirements

After transforming our infrastructure landscape and adding Tele2 and Simpel to the Magenta family we have moved into a new phase from which we will further work on the delivery of our ambitions. In this new era Public Cloud (Azure & AWS) have become an important foundational component of our IT Infrastructure landscape.

What will you do?

As a Technical Demand manager you will, together with your colleagues, be a reliable and efficient interface between external suppliers and the internal TMNL departments. You are responsible for all service delivery aspects related to IT Infrastructure including Cloud within the IT department and ensure that all technical/operational deliverables are in line with agreed quality indicators and processes that are in place. You will be working closely with colleagues in other IT teams to ensure we achieve on both our Operations & Delivery goals. The Technical Demand Manager makes day-to-day technical decisions in case of operational issues affecting service performance and customer perception.

Below activities will be part of your job:

  • Manage the infrastructural aspects of all contracts, proactively guiding and steering suppliers and other outsourced parties;
  • Manage and mediate relationship between suppliers and internal departments and be involved in design activities which may affect/influence directly IT performance indicators;
  • Ensure proper communication and full transparency from suppliers towards TMNL in regards of all technical and operational aspects;
  • Participate in operational (delivery) meetings with suppliers;
  • Ensure and review periodic management reporting on supplier’s performance;
  • Acting on managerial escalation level during critical technical incidents towards external suppliers;
  • Identify needs for process improvements and take direct actions to support implementation of these;
  • Support technical audits in line with agreed processes;
  • Provide judgment and feed-back to Delivery & contract management on supplier performance.
  • Resolve prioritization in case of conflict management and multivendor incidents.
  • Participate in technical meetings, project Steercos and in other relevant meetings where Cloud & Infrastructure is concerned
  • Analyze cost development trends on a daily/weekly basis focusing on anomalies and interact with suppliers/business users to clarify/resolve
  • Focal point for new cloud infrastructure/service demand (experimentation through to full blown projects) assessing in relation to architecture design in line with cloud principles and also continuous cost assessment

Waar kom je te werken?

You will be part of the Cloud & Infrastructure Solutions team. This team of around 30 people is located in two locations. For this role working in either location (The Hague or Diemen) is possible. Together with your direct colleagues you will be responsible for managing several external suppliers responsible for infrastructure on the supply side and work with Delivery & contract managers, Product Owners and Project managers and the demand side.

Wat breng je mee?

In order to do this exciting job we think it takes around 5-8 years of experience in a similar role in an Enterprise IT or NT context. The ideal candidate loves technology and also has a good knowledge on Infrastructure management and basic infrastructure components. You know what IT infrastructure is all about and are able to challenge both suppliers and internal demand parties from a content perspective.

  • Minimum of 5-7 years of practical experience in a similar role within and enterprise context;
  • Bachelor’s/ Master’s degree;
  • Fluent in the English language as this is the ‘normal’ business language within T- Mobile
  • General knowledge on Cloud & Infrastructure (management)
  • Taking ownership and responsibility comes natural to you
  • You are a Self-starter, you take initiative to improve and finish activities
  • You are analytical and structured
  • Passion for cost optimizations and efficiencies
  • You are open, energetic and have a natural drive to improve and innovate
  • Quality is important for you, but you are also pragmatic
  • You like to be challenged and like to challenge the current situation and colleagues
  • A strong leader and easy communicator
  • Good at solving problems and thinking creatively.
  • Ability and willingness to continuously train and develop knowledge of new cloud services, understanding them at conceptual level, pricing model, compatibility with overall architecture etc.

What capabilities do you have?

  • Lead technical (online) meetings and summarize options, risks and actions.
  • Compile technical RFQs and CRs towards external suppliers.
  • Technical evaluation of Supplier proposals, RFPs, RFQs and quotations.
  • Support and drive communication between different suppliers and people with different nationalities
  • Make drawings and overviews to support meetings and decisions.
  • Compare data from different sources in a high level or architectural view
  • Provide technical advice and take decisions
  • Identify improvements and implement them.

What technical knowledge do you have preferably?

  • Broad knowledge of IT in general and on top you are familiar with:
  • Configuration management (CMDB)
  • Backup, recovery, data protection and DR
  • Virtualization and containers
  • Public Cloud hosting on AWS & Azure
  • Clustering and high availability
  • Migrations, rehosts, re-platforming
  • RDBMS platforms like Oracle, MS SQL, MySQL, Postgres
  • IP connectivity, TCP sockets, ACLs, routing, DNS
  • Security, patching, Risks, SSL certificate management
  • Life cycle management
  • You have experience with Public Cloud optimization (Cost Explorer, Quicksight etc.)
  • Familiarity with different cloud Database deployment models such as Aurora, CosmosDB, RDS

Wat bieden we jou?

Today's world is changing and digitizing rapidly, bringing many new opportunities. Connecting everyone to these new opportunities is both the corporate goal and our personal goal. We are here to challenge and we challenge because we believe in this. Our work is energizing and fulfilling, so we invite you to grow with us and shape the future of technology.

In addition to approximately 2000 enthusiastic colleagues, we also offer the following:

  • Open, enterprising and dynamic working atmosphere
  • Good salary and a Collective Performance bonus of 12,5%
  • Hybrid working
  • Real growth opportunities
  • Good Pension Scheme
  • Personal annual learning budget and more than 200 digital training and courses
  • T-Mobile subscription with Unlimited Data & Unlimited Calls (private & business)
  • 30 vacation days (on a full-time basis) + extra day off after Ascension Day
  • 3 Exchangeable public holidays
  • Workshops, learning weeks, sporting outings, annual ski trip, cozy drinks and fun parties organized by Young T-Mobile.

Twintig jaar geleden begon Tele2 aan een haast onmogelijke missie: het afbreken van de bestaande telecommonopolies. Niet zonder succes weten we inmiddels. Door ons niets aan te trekken van de bestaande conventies heeft Tele2 de markt opengebroken en belt iedereen tegenwoordig voor een paar cent naar elk willekeurig land ter wereld. Ook kun je voortaan zelf bepalen hoe je jouw…


Twintig jaar geleden begon Tele2 aan een haast onmogelijke missie: het afbreken van de bestaande telecommonopolies. Niet zonder succes weten we inmiddels. Door ons niets aan te trekken van de bestaande conventies heeft Tele2 de markt opengebroken en belt iedereen tegenwoordig voor een paar cent naar elk willekeurig land ter wereld. Ook kun je voortaan zelf bepalen hoe je jouw mobiele abonnement samenstelt en kunnen bedrijven eindelijk kiezen uit meerdere, betrouwbare telecom partners.

Maar betekent dat dat we klaar zijn? Helemaal niet. De huidige telecommarkt zit vol beperkingen en onmogelijkheden. En de meeste mensen zien telecomaanbieders nog steeds als een noodzakelijk kwaad.

Tele2 is er van overtuigd dat ook dit anders kan. Beter. Makkelijker. En goedkoper. Wij zijn ervan overtuigd dat we succesvol kunnen zijn door iedereen te bieden wat hij of zij nodig heeft voor minder. Door te blijven verbeteren wat mensen inmiddels gewoon zijn gaan vinden. Door er altijd voor onze klanten te zijn. Tele2 gaat nog verder om de allerbeste telecomaanbieder van Nederland te worden.

Telecom
Diemen
1.000 medewerkers