Field Operations Lead

Job description

Join a fast-growing, listed company with a purpose! Fastned owns and operates a network of over 210+ fast charging stations across Europe, allowing electric vehicle drivers to charge their car with 100% green energy in just 15 minutes. At Fastned you will actively contribute to accelerating the transition to sustainable mobility.

We're seeking a Field Operations Lead to head our field operations team and ensure Fastned remains the most reliable and welcoming charging network across Europe. You will be charged with leading a fast growing team of over 12 people to maximize the performance of 1.000+ chargers and other station equipment to consistently deliver industry leading reliability across the 6 countries where we operate (Belgium, France, Germany, Netherlands, Switzerland and the United Kingdom).

As Field Operations Lead, you will head the teams maintaining all hardware equipment at our stations as well as expanding stations with additional chargers. You will be working closely with the Network Operations and Construction teams to respectively (a) maximize performance of our charging network and (b) ensure highest possible building quality. You deliver results by stellar people- and supplier management, implementing flawless processes and leveraging data.

Electric mobility is new territory for you? No problem! As part of your onboarding, you will participate in a series of exciting workshops where you will learn everything important about electric mobility and fast charging infrastructure. We are looking forward to welcoming you to our innovative and rapidly growing company!

Your overall responsibilities include:

• Formulate and drive Fastned’s field operations strategy and associated processes, standards and guidelines;
• Manage and inspire a team of operations managers, coordinators and technician team leads across Europe on delivering the most reliable charging network;
• Define and implement strategy for management of spare parts, logistics and resourcing;
• Define the capabilities of our Enterprise Asset Management tool to ensure (a) efficient workflows and (b) accurately capture and store all relevant data about assets and activities across our network;
• Formulate and execute a clear insourcing vs outsourcing strategy;
• Foster strong relationships with key suppliers (charger manufacturers, civil contractors, etc.);
• Ensure Fastned meets its commitments towards tendering authorities in terms of repair speed, uptime, maintenance reporting requirements, etc.;
• Build relationships and create trust through communication and collaboration with internal and external stakeholders to improve overall quality of our stations (Risk & Safety, Construction, Design, Procurement,..);
• Protect total cost during the life of our assets, from budgeting throughout planning and execution. Improve efficiency through cost and data analysis;
• Establish and oversee strong HSE practices across the teams;
• Own financials and roadmap of your team: financial planning, resource planning, roadmapping of key initiatives and transformations.

Job requirements

In order to be successful in this role you bring along an entrepreneurial mindset - we want our employees to “think like a founder”. You thrive in taking ownership of the operational aspects of our business to help ensure we deliver best-in-class charging experiences. The ideal candidate ticks the following boxes:

• ​​You possess an Master Degree in engineering or equivalent;
• You have a background in Consulting, Operations, Program or Project Management or equivalent work experience with a minimum 5 years experience in cross- functional teams;
• Your have proven experience in successfully managing, training, and coaching a team to success;
• You are result-oriented and action-driven, you persevere until a structural and scalable solution is put in place;
• You have a collaborative attitude and ability to thrive in a cross-functional team environment;
• You come with a proven ability to influence internal and external stakeholders and act as a well-respected, trusted partner;
• You have strong business acumen and excel in articulating a clear vision and communicating effectively;
• You are analytical at heart. Bonus points for skills in Excel/Gsheet and/or SQL;
• You are fluent in English; Dutch, French or German is a plus;
• You have a genuine interest in the energy transition and Fastned’s mission.

Join us in building a better future

We work hard to change the world, but we don't forget to celebrate our successes, big and small. Our benefits include a pension plan (fully covered by Fastned) and participation in the company stock options program. We provide daily vegetarian lunches & the best coffee at our Amsterdam headquarters close to the Amstel station. In order to feel & enjoy the EV life you get access to our fully electric vehicle fleet (all charging expenses covered). Next to fun events year-round, we throw notorious Christmas parties and organize an amazing yearly trip abroad. Other perks include flexible working hours, full travel compensation and the gear of your choice (MacBook vs Dell XPS, iPhone vs Android).