Within Vanderlande, the Customer Centre Warehousing Solutions International (CC WS INT) is active throughout the world, you are part of the IT Services department. The department consists of IT service consultancy, IT architecture, IT project management and IT service management who work together to make sure IT systems and services are fit-for-purpose and available around the clock for our customers to use.
Our customers are increasingly recognizing the importance of IT services throughout the life cycle of a system. Our Material handling solutions are evolving in size and complexity, increasingly productized and become more modular on all levels (equipment, software and IT hardware), which leads to a growing importance of our IT services.
You will be responsible for all IT service solutioning and delivery management activities for a selection of our customers (typically 2-5 customers; depending on size and complexity).
You work closely together with the Service contract manager, who is budget responsible for a service contract. In collaboration with potential onsite and remote teams (both 3rd party and Vanderlande support groups) you will ensure the delivery of day to day operations, supporting the end to end life cycle of IT services for production and test systems which are mission critical for your customers (eg Warehouse management and controls systems, software functional module controllers, Servers, Clients, Databases, PLCs, IPC’s and critical customer and 3d party interfaces).
Your day to day activities will consist out of:
You are not afraid to stand up and back your own ideas. Your commitment to a seamless customer experience is what drives you!
As IT Service Delivery Manager you are a team player with a positive, energetic attitude and work ethic and have a strong customer focus with an ambitious drive for continuous improvements.
What we offer
In the challenging and responsible position of IT Service Delivery Manager, you will have the chance to make a significant contribution to industry-leading projects and be connected to our dedicated people and customers. We offer a position in an informal, international and professional working environment with a lot of opportunities for personal development. By joining our profitable and growing company you will be able to reach your goals and focus on your future.
Vanderlande is the global market leader for value-added logistic process automation at airports, and in the parcel market. Vanderlande’s baggage handling systems move 4.2 billion pieces of luggage around the world per year. Its systems are active in 600 airports including 14 of the world’s top 20.