Customer Service Ecommerce Specialist

Your role

As a Customer Service Ecommerce Specialist you are responsible of continuous improvement of the consumer experience for customers who need support during pre-sales, purchase and after sales or renewal online at Samsung.com

Your responsibilities

Your main responsibility as a Customer Service Ecommerce Specialist is continuous improvement of the consumer experience for customers who need support during pre-sales, purchase and after sales or renewal online at Samsung.com

Besides that your responsibilities are the following:

• You align with Samsung eStore organization on required process improvements and manage quality of Samsung Contact Center for eStore related inquiries.
• You obtain, review and share relevant information, knowledge and processes with stakeholders (shared service centers, logistics and contact center.
• You identify and quantify inquiries related to performance of partners responsible for deliveries.
• You ensure quality and capacity of Samsung eStore support team at contact center vendor (Agents, Product specialist, staff, etc.).
• You also monitor and manage contact center performance for eStore line of business.
• You act as interface between Samsung contact center and Ecommerce operations and improve customer experience by alignment on many levels.
• You continuously manage and improve quality of customer contact for eStore related questions.
• You manage the loyalty sales to customers,
• You manage different projects across all E-store contact channels.

Your team

As a Customer Service Ecommerce Specialist you’ll be part of the Customer Service department.

Skills and Qualifications

Your skills and qualifications

The ideal Customer Service Ecommerce Specialist recognize themselves in the following profile:

• You are flexible and hands-on.
• You are commercial.
• You are customer centric.
• You have affinity with electronic products.
• You have a high level of creativity.
• You take ownership and shows determination.
• You are analytical and detailed.
• You show self-control/empowerment,
• You are striving for continuous innovation.

Preferred qualifications

As a Customer Service Ecommerce Specialist you have the following qualification(s):

• You have minimum 3 years’ experience in same kind or job.
• You have a Bachelor degree (or higher).
• You are bilingual (Dutch and English).
• You have Samsung DNA: Flexible / no 9-5 worker / Dynamic

What’s in it for you

• Joining an international company with a Benelux family culture #OneSamsung
• Several development programs and initiatives to upskill your career (Samsung University, young talent & leadership programs, digital & data academy, coaching, job skills trainings, …) #DoWhatYouCan’t
• Internal mobility opportunities to advance your career (you are in a sales role, and have an interest in marketing? We support you to establish that transfer successfully)
• Health & Wellbeing program (we have our own fitness on site in The Netherlands + Belgium and organize online and offline health initiatives because we care about your wellbeing).
• Competitive compensation & benefits package to reward you for your work in supporting our company to grow.

About us

Our story begins in 1969, when Samsung saw the light of day with the ambition to help people achieve the impossible. After more than 50 years, we are still innovating and creating boundless technology that helps people make the impossible possible. We remain driven by our purpose, which is why we put people and what they care about at the center of everything we create.

We do this by staying true to our global values.

• Human experiences (We put people first, at the center of everything we do).
• Progressive Innovation (We are constantly finding new ways to improve the way people live by creating inventive products and services).
• Rebellious Optimism (We challenge ourselves and the status quo to change the world).
• Integrity & transparency (We always strive to do the right thing by being open and honest with our customers and partner ecosystem).
• Social improvement (We believe that technology should benefit everyone. It should be accessible, sustainable and used for good).

Are you the Customer Service Ecommerce Specialist we are looking for? If so, apply immediately and start your application process by clicking the apply button below. Let’s kick-start your career!