Magnet.me  -  Het slimme netwerk waarop hbo‑ en wo‑studenten hun baan of stage vinden.

Het slimme netwerk waarop hbo‑ en wo‑studenten hun baan of stage vinden.

Deze vacature is verlopen. Je kunt daarom niet meer liken of solliciteren.

Customer Relations & Sales Ambassador

Geplaatst 23 mrt. 2024
Werkervaring
1 tot 3 jaar
Full-time / part-time
Full-time
Soort opleiding
Taalvereisten
Engels (Vloeiend)
Nederlands (Vloeiend)

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Customer Relations & Sales Ambassador

Can you elevate Customer Relations into an inspiring experience for the customers and provide high levels of customer service? Do you have a passion for creating unique experiences within the beauty/wellbeing industry? Then you should apply to this position at Rituals!

YOU ARE ALL ABOUT CREATING EXPERIENCES

Within this role, you are the voice of our customers and help them with any question, concern, sales opportunities or moment of joy . Creating experiences, thinking outside of the box and being creative in offering the right solution is what you like. Sharing an experience with our customers is what motivates you and our colleagues. This matches you as enthusiastic Customer Relations & Sales Ambassador. For at least 20 hours per week (24, 32, 36 or 40 hours also possible), you:

  • Support our customers on social media, by e-mail and on the phone.
  • You love to spot sales opportunities and recommend our products to fit the needs of the customers.
  • Don’t follow a corporate script or use boilerplate answers, you have the ability to genuinely interact, help, inspire and be creative in your answers.
  • Live the Rituals brand and transform customers everyday routines into more meaningful moments with your service.

JOIN OUR TEAM

Within the Customer Relations department, you work together international and motivated colleagues. Just like you, they have the full focus to deliver the best quality every time. You notice that especially by their creativity and solution-orientated mindset. And how do you best describe our working atmosphere? Fun, connected, and with a lot of energy.

THIS IS YOU

High on energy, low on ego and with a little bit of humour. You are also 'one of a kind' because of your desire to come up with personal and unique solutions. In addition, you are as an Ambassador patient and helpful. You truly listen and come up with relevant questions to help our customers. Besides, working in a fast-paced environment energizes you. And on top of it, you have:

  • Graduated from MBO/HBO level.
  • A native level and master of the English and Dutch language.
  • A background in a customer service-oriented position.
  • No customer allergens; you can get along with everyone.

A GUIDE WITH OUR BENEFITS

If you feel good, our customers feel good. Therefore, as Ambassador, based on a 40-hour workweek, you get:

  • A salary that matches your knowledge and experience.
  • A Macbook.
  • 20% discount on our products.
  • Unlimited access to the “Rijksmuseum” in Amsterdam.
  • Fresh fruit, free snacks and healthy lunches.
  • Opportunities to continuously develop yourself by attending training and courses.
  • And a lot more!

GOOD TO KNOW

  • Working hours for this role will be with shifts between 08:00-21:00 from Monday-Sunday and may change when required to match the business needs. This also includes bank holidays.
  • Flexibility is required for this position.
  • Before you start, you will take part in an inspiring one-week training program to learn about all ins and outs of Rituals.

YOUR PATH TO A NEW CAREER

Grow with us, Ambassador. Show your ambitions and apply quickly! The next steps are:

  1. The responsible recruiter will contact you within 10 working days.
  2. You do an online assessment.
  3. A telephone introduction meeting with the responsible recruiter of approximately 15 minutes follows.
  4. You do a writing assessment.
  5. You have a recruitment morning or afternoon in the office, containing 3 elements; an interview, an interactive game and a floor experience. Note: due to COVID-19 this may only be an (online) interview.
  6. You will receive a proposal with the terms of employment.

WE ARE RITUALS

At Rituals, a sense of purpose goes hand-in-hand with an entrepreneurial spirit. We care about the wellbeing of all colleagues as much as we care about the wellbeing of the planet. By taking good care of both and taking appropriate measures, we are moving closer to a more sustainable world. It is our passion to help you navigate a journey of personal wellbeing and growth. Contribute to our ambitions as Ambassadors.

We celebrate this world’s diverse beauty and make our colleagues and customers feel safe, engaged, valued and appreciated, which is our top priority. Therefore, we are an equal opportunities employer and do not discriminate against any employee or applicant’.

“We are one of the fastest growing brand. And why? Because of our people”

Raymond Cloosterman, CEO Rituals

''We're not here to sell you beauty, we are here to make you feel good''
We are a Dutch brand with a focus on international expansion. Our ambition is to grow sustainably and become the number one global luxury brand in cosmetics. The first stand-alone store was opened in 2000 at Amsterdams’s Kalverstraat. Today, Rituals operates in more than 730 stores…


''We're not here to sell you beauty, we are here to make you feel good''

We are a Dutch brand with a focus on international expansion. Our ambition is to grow sustainably and become the number one global luxury brand in cosmetics. The first stand-alone store was opened in 2000 at Amsterdams’s Kalverstraat. Today, Rituals operates in more than 730 stores across 29 countries throughout Europe, Asia, Middle East and the Americas/ North and South America; with the aim to open 1,000 stores by 2020.

Retail
Amsterdam
Actief in 33 landen
5.000 medewerkers
30% mannen - 70% vrouwen
Gemiddeld 36 jaar oud

Dit zeggen medewerkers

Eline van der Wallen

recruitment intern

Eline van der Wallen

From the first day of my internship onwards, Rituals really felt like a second family for me. Somewhere you don’t feel judged and where you have the opportunity to learn and grow as an individual. I’d highly recommend Rituals as an internship company to anyone!