Magnet.me  -  Het slimme netwerk waarop hbo‑ en wo‑studenten hun baan of stage vinden.

Het slimme netwerk waarop hbo‑ en wo‑studenten hun baan of stage vinden.

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Customer Service Representative

Geplaatst 26 mrt. 2024
Werkervaring
2 tot 4 jaar
Full-time / part-time
Full-time
Soort opleiding
Taalvereisten
Engels (Vloeiend)
Nederlands (Vloeiend)

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The Customer Service Representative is responsible for maintaining a high level of customer service and satisfaction within Zimmer Biomet Nederland. In addition, the Customer Service Representative is responsible for the optimal communication, support, correspondence and deliveries between customers, the Sales team and the Customer Service team.

Principal Duties and Responsibilities

  • Providing commercial and administrative support of all commercial activities from the Sales team regarding customers;
  • Being the communication portal between the Sales team, back office and customers;
  • Order processing and making reservations for instruments to be borrowed in connection with the surgeries;
  • Handling the Order Management (providing accurate delivery dates, pricing information, order status, et cetera);
  • Allocating products;
  • Being involved in inquiries;
  • Invoicing;
  • Preparing immediate deliveries/transfers of products;
  • Handling order entry and checking price agreements and conditions.

Expected Areas of Competence

  • Good in proactive communication;
  • High level of being driven and persistent;
  • Able to focus on details;
  • Strong customer focus;
  • High level of flexibility;
  • High level of responsiveness.
  • Special Expertise• IT literate (MS Office, SAP, Salesforce);
  • Preferably a high level of product, anatomy and physiology knowledge.
  • Preferably a good understanding of Sales processes;
  • Preferably experienced in production planning;
  • Preferably experienced in sales within the healthcare sector.
  • Languages - Fluent in Dutch and English, in both speech and writing.

Education/Experience Requirements

  • Completed MBO/HBO education in Business or Administration, or equivalent through professional experience. Professional Experience
  • At least 2 – 4 years of professional experience within Customer Service.
  • Special Expertise - IT literate (MS Office, SAP, Salesforce); Preferably a high level of product, anatomy and physiology knowledge.
  • Preferably a good understanding of Sales processes; Preferably experienced in production planning;
  • Preferably experienced in sales within the healthcare sector.
  • Languages - Fluent in Dutch and English, in both speech and writing.

Zimmer Biomet is the world’s most trusted brand for personalized bone and joint healthcare solutions. We help people discover and achieve exceptional outcomes.

Zorg & Welzijn
Dordrecht
110 medewerkers