Magnet.me  -  Het slimme netwerk waarop hbo‑ en wo‑studenten hun baan of stage vinden.

Het slimme netwerk waarop hbo‑ en wo‑studenten hun baan of stage vinden.

Deze vacature is verlopen. Je kunt daarom niet meer liken of solliciteren.

Customer Service Representative German & English

Geplaatst 22 mrt. 2024
Werkervaring
2 tot 5 jaar
Full-time / part-time
Full-time
Soort opleiding
Taalvereisten
Duits (Vloeiend)
Engels (Vloeiend)
Nederlands (Vloeiend)

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Careers that Change Lives

Become a part of our Customer Service team in Heerlen, the Netherlands.

Are you looking for a versatile job in a world-leading healthcare technology company? Do you enjoy providing sales support and working in an international, inspiring, and dynamic environment?

To support our Specialized Services Customer Care team, we are currently looking for a fulltime, customer-focused, and accurate Customer Service Representative for our office in Heerlen, the Netherlands.

Please note that for this position, relocation support is not provided. We are specifically looking for candidates that live within a max. 80km radius of our Medtronic office in Heerlen, the Netherlands.

A Day in the Life

We offer you a position where you support all day-to-day Order-To-Cash processes such as processing, monitoring & following up on, and invoicing orders. You record, analyse, follow up on and solve dispute situations like complaints, returns, etc. You efficiently answer sales team and customer requirements such as information requests, lead times, shortages and dispute solving, both on the phone and per e-mail.

You do this for the most critical business groups within Medtronic; your operational support has a direct impact on improving the lives of our patients!

You are the single point of contact for our business contacts for the execution of the OTC processes, within a cooperative relationship.

To be successful in this role, you are a pro-active team player with a distinct drive for execution and results. You have a strong focus on customer satisfaction and can build lasting relationships with customers and colleagues in other departments and disciplines.

Must Have: Minimum Requirements

• Bachelor’s degree

• (Near-)native in the local language of the region you support and fluent in English and German

• 2+ years of experience in customer service and order management

• Excellent verbal & written communication skills

• Computer literacy (MS-Office Outlook, Excel, Word)

• Strong sense of responsibility and flexibility to take on additional tasks when required

• Able to prioritize and work under pressure / cope with stressful situations

• Customer-focused & service-oriented

Nice to Haves

• It is strongly preferred to have experience with SAP/ SAP CRM

What’s on Offer

We offer a competitive salary and benefits package to all our employees:

  • Flexible, diverse, and inclusive workplace
  • Holiday allowance
  • Commuting allowance
  • Annual Incentive Plan % depending on company results
  • Pension scheme and group discount on healthcare insurances
  • Training possibilities via Cornerstone/Harvard ManageMentor/getAbstract
  • Employee Assistance Program and Recognize! (Our global recognition program)
  • Long-term opportunity to grow
  • After your fulltime training period at the office, we expect you to work 2 days per week in the office; the other days you will work out of your home office.
  • As of 1 July 2022, our government has communicated that cross-border employees must be present in the office by 80% of the working hours.

About Medtronic

Bold thinking. Bolder actions. We are Medtronic.

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 90,000+ passionate people. Powered by our diverse knowledge, insatiable curiosity, and desire to help all those who need it, we deliver innovative technologies that transform the lives of two people every second, every hour, every day. Expect more from us as we empower insight-driven care, experiences that put people first, and better outcomes for our world. In everything we do, we are engineering the extraordinary.

Medtronic is a global healthcare solutions company operating in approximately 160 countries. We are committed to improving lives through our medical technologies, services, and solutions.

Zorg & Welzijn
Heerlen
100.000 medewerkers