Magnet.me  -  Het slimme netwerk waarop hbo‑ en wo‑studenten hun baan of stage vinden.

Het slimme netwerk waarop hbo‑ en wo‑studenten hun baan of stage vinden.

Deze vacature is verlopen. Je kunt daarom niet meer liken of solliciteren.

Customer interaction specialist

Geplaatst 26 mrt. 2024
Werkervaring
3 tot 5 jaar
Full-time / part-time
Full-time
Soort opleiding
Taalvereisten
Deens (Basis)
Engels (Vloeiend)
Zweeds (Basis)

Je carrière begint op Magnet.me

Maak een profiel aan en ontvang slimme aanbevelingen op basis van je gelikete vacatures.

At Bayer we’re visionaries, driven to solve the world’s toughest challenges and striving for a world where ,Health for all, Hunger for none’ is no longer a dream, but a real possibility. We’re doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities and redefining ‘impossible’. There are so many reasons to join us. If you’re hungry to build a varied and meaningful career in a community of brilliant and diverse minds to make a real difference, there’s only one choice.

Customer interaction specialist Danish or Swedish speaker

For our Customer Interaction (CI) Northern Europe team, located in Hoofddorp, we are looking for a CI Representative taking care of our customers in Denmark, Norway and Sweden. We are looking for a colleague who is a Danish or Swedish speaker and can help our Scandinavian customers. Our customers are mainly distributors active in plant protection, seed breeding and non-agricultural pest control. In this role you will take for all customer service activities and you will be the linking pin between our customers and internal departments like commercial, logistics and other supporting functions. Your main purpose is the execution of the best in class service through effective interactions with customers to ensure customers’ business needs are fulfilled and sales targets are met in partnership with the commercial organization.

YOUR TASKS AND RESPONSIBILITIES

Interact with customers (directly and via sales team members)

  • Orchestrate the service relationship, acting as primary contact for assigned customer accounts.
  • Analyze account history, understand the region’s supply needs, help make decisions to optimize orders and product deliveries.
  • Provide information on orders, supply availability, timing, updates on products, programs, etc.
  • Reach out to customers for missing Customer Master data information to process sales orders.
  • Seek customer feedback to track satisfaction level and identify solutions to improve experience.

Resolve any immediately addressable customer requests

  • Receive requests from customers and sales team members via unstructured communication (phone, email, etc.) .
  • Address any immediately resolvable requests (e.g. in order management - order entry, status check; in order fulfillment – scheduling, etc, ad-hoc – product returns, delivery complaints, etc).
  • Manage research, resolution, documentation and communication for complaints & errors (incl. Delivery)
  • Involve Customer Operations for resolution of non-immediately resolvable requests

Partner with Commercial /Supply Chain team

  • Influence product take and delivery timing to achieve financial targets
  • Provide overall business update and customer account info (e.g. availability dates, delivery forecast, targets, progress)
  • Monitor customer prioritization, delivery forecast targets and support product allocation management
  • Conduct training sessions and influence customers to adopt new processes, tools, and systems
  • Identify and implement improvements in operational efficiency, customer experience, etc.

Help onboard new colleagues, provide function-specific peer-to-peer training.

Creating value to, on and beyond the farm by offering tailored solutions, that’s what we do. At Bayer Vegetable Seeds, we are dedicated to developing new vegetable seed varieties that growers around the world can cultivate. By combining our passion and in-depth knowledge, we strive for crop optimization and innovation for the benefit of farmers, consumers and our planet. From glasshouses to open fields, we join our forces with science and mother nature to advance health and nutrition. Do you want to join this team as well?

WHO YOU ARE

  • BS/BA in Agriculture, Agronomy, Business, Supply Chain Management, or related fields.
  • 3-5 years of operational experience in Customer Service, Commercial, Logistics, Administration.
  • Domain knowledge in agriculture and relevant products.
  • Key competencies: customer focus, results orientation, communication, collaboration, agility, relationship and conflict management, decision making.
  • Knowledge of IT systems and tools, e.g. ERP, SalesForce, EDI preferred.
  • Communication with empathy, organizer, coach, customer relationship management skills.
  • Language skills: fluent in English and native in Swedish or Danish, but it is important that you have an understanding of both languages.

WHAT BAYER OFFERS YOU

As a modern employer, we take care of our employees and help them find a balance between career development opportunities and personal life planning. We offer our employees a wide range of career prospects, a modern working environment and competitive compensation. Bayer employees benefit from great employment conditions, such as:

  • An excellent competitive salary based on a 38-hour workweek, depending on your education and work experience
  • An additional 8,33% holiday allowance and a bonus (based on company results)
  • 25 days of leave, with the option of buying a maximum of 10 additional days
  • A solid retirement plan and bicycle lease plan
  • An inspiring working environment with professional and committed colleagues
  • A successful innovative organization with international career possibilities
  • Challenges and possibilities to learn and to develop

Be innovative, be Bayer. We shape the future of everyday health, patient care and agriculture. Together, we can advance health and nutrition for all. Guided by our purpose ‘science for a better life’, rooted in our LIFE-values and steered by the organization’s strategy, we reach for our ambitious vision. Help bring this vision to life: Health for all, hunger for none.

Bayer is a global enterprise with core competencies in the Life Science fields of health care and agriculture. Our products and services are designed to benefit people and improve their quality of life. At the same time, we aim to create value through innovation, growth and high earning power.

Chemie
Utrecht
15.000 medewerkers