As our Customer Success Manager you will be responsible for all customer success initiatives. You will keep the business focused on delivering customer requirements and your input from a customers perspective will play an integral role in directing product development.

The role

The role of Customer Success Manager consists of the following responsibilities.

• Being the main contact person for a number of our existing customers.
• Providing product insights to customers to ensure they maximize the use of the product.
• Understanding customer requirements and collaborating with the engineering/product team to ensure these requirements are always being met.
• Collaborate with the team to ensure customer requirements are always being reached
• Analyzing customer health metrics such as: NPS and constantly gathering feedback which can be improved on.
• Communicating effectively to both internal teams and external customers

What You'll bring to the team

• Minimum a masters degree in communication, sales, business, and/or related fields.
• 3+ years of customer success or account management experience at a software company.
• Sufficient technical skills to understand the requirements from the customer on a technical level.
• Proven experience juggling multiple customers/projects at once.
• Familiar with measuring customer engagement, and translating outcomes to actionable solutions
• A high level of accuracy and attention to detail.
• You are driven, self-motivated, approachable and have great interpersonal skills
• Excellent communication skills both verbal and written, Dutch is a bonus.

Our offer

Working at Lalaland is all about giving you opportunities to showcase your skills and develop new ones. With an encouraging and innovative environment, get ready to help our customers with our cutting-edge AI solutions to disrupt the global market. At Lalaland you own your personal and professional growth because we believe that you matter. The team actively shares knowledge and helps each other to realise their goals. We work hard in an amazing start-up vibe with lots of room for fun.

A unique opportunity to be joining Lalaland in an early stage, setting up processes and procedures from the start is a unique experience.

• An competitive salary
• Performance Bonuses based on company targets
• Vacation days (25 days)
• Laptop (Macbook)
• Lots of room for own initiative
• Ambitious and innovative work environment
• Support through collaborative, and open team members with decades of sales expertise
• Free public transport
• Friday drinks & events
• Hybrid working environment
• Delicious lunch every office day
• Lots of coffee and tea