Magnet.me  -  Het slimme netwerk waarop hbo‑ en wo‑studenten hun baan of stage vinden.

Het slimme netwerk waarop hbo‑ en wo‑studenten hun baan of stage vinden.

Deze vacature is verlopen. Je kunt daarom niet meer liken of solliciteren.

Senior Solution Engineer

Geplaatst 24 mrt. 2024
Werkervaring
2 tot 7 jaar
Full-time / part-time
Full-time
Soort opleiding
Taalvereisten
Engels (Vloeiend)
Nederlands (Vloeiend)

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Freshworks is looking for a self-motivated Senior Solutions Engineer to complement our Pre-Sales team. You will play a critical role by being the technical expert that helps the sales team with new business opportunities as well as consulting or selling to the most strategic prospects and accounts at Freshworks.

Solutions Engineers are responsible for articulating our value proposition, architecting technology solutions and offering thought leadership to both business and technical audiences. This role is ideal for someone with mid-market software pre-sales experience in a SaaS or technology product organization and experience with customer engagement/support, ITSM/ITIL and cloud based infrastructure. You have a passion for demoing solutions to prospects, great discovery skills, and the ability to act as a trusted advisor through all stages of the sales cycle to mid-market and enterprise customers.

Your role and responsibilities:

  • Work with our regional sales teams to convert prospects to customers
  • Prepare and deliver bespoke technical product demonstrations at client meetings, webinars and customers events using storylines that resonate with the target audience
  • Deliver product messaging to highlight Freshworks value proposition through whiteboard and slide presentations, proof of concept management and RFP response documents
  • Respond to various functional and technical customers questions and requirements as well as performing complex workflow analysis and in depth examinations of the interaction between Freshworks and the customer’s infrastructure
  • Collect, assess and convey different customer requirements to central product management
  • Become an advocate for our brand and actively promote our product solutions and services to prospects, potential and existing customers, and partners
  • Collaborate with internal organizations (including sales, product management, and client services) to execute sales strategy
  • Train sales teams on the Freshworks' products suite, technical aspects and new product features

Qualifications

  • Minimum 2 years of relevant experience in a similar technical pre-sales role in SaaS or software product environments
  • Ability to explain complex technical concepts in a simple manner (“Tell me like I am five”)
  • Ability to show the value of the products and to handle customers' objections
  • Excellent communicational and listening skills, high-level presentation and demonstration skills, enthusiastic about helping and serving clients, strong customer and solution-oriented personality
  • High execution focus and a strong sense of urgency
  • A standout colleague who enjoys working in a high-energy sales team environment
  • Fluent in Dutch and in English

Additional Information

These are some benefits you can expect from us in return:

  • Great opportunity to build the European presence of a fast-paced global growth organization
  • Flexible career development path within an international environment
  • Work closely with inspiring, supportive and interesting colleagues in an international team within a flat organisational hierarchy
  • An experienced executive team of managers and experts
  • Paid-Tine-Off - 25 days
  • Enhanced Paid-Time-Off with an additional day for the 1st 5 years of service
  • Access to Collective Health Insurance with ONVZ
  • Company-funded Accidental Death & Long-Term Disability insurance
  • Pension supplement of 4% of base salary
  • Learning & Reading budget of up to €1.000/year
  • Fitness budget of up to €30/month
  • Temporary COVID internet allowance of up to €70/month
  • Temporary COVID One-Time home office set-up allowance of up to €250
  • Free yoga classes twice a week
  • Enhanced Maternity Leave
  • Company Funded Employee Assistance Program (EAP) for both you and your family
  • Car Allowance

Freshworks was founded in 2010. What began as a single product focused on customer service is now a global company with a comprehensive suite of customer engagement software for businesses of all sizes. Since then Freshworks has grown to $300M ARR, 40% YoY growth, has a multi-billion dollar valuation, and over 50,000 customers.
Headquartered in San Mateo, CA, Freshworks operates from 13 global locations.

ICT
San Mateo
Actief in 8 landen
4.000 medewerkers
70% mannen - 30% vrouwen
Gemiddeld 33 jaar oud

Dit zeggen medewerkers

Carolin

Senior HR Project Specialist

Carolin

Apart from plenty of opportunities for professional and personal growth, it boils down to the people for me. Do they bring human qualities to the table? Freshworks' table is richly laid, across the board. Empathy, authenticity, humanity, commitment, and passion are where we truly shine.