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Data Center Technician

Geplaatst 15 nov. 2022
Delen:
Werkervaring
0 tot 2 jaar
Full-time / part-time
Full-time
Functie
Soort opleiding
Taalvereiste
Nederlands (Vloeiend)

Ontvang aanbevelingen op basis van je profiel en vind de vacatures die bij je passen.

Al 300.000+ studenten en starters hebben een profiel.

Business Function Overview:

In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as a Datacenter Technician (DCT).

Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DCT, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development for all employees and offers trainings and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications.

Our infrastructure is comprised of a large global portfolio of more than 100 datacenters and 1 million servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.

With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.

Do you want to empower billions across the world? Come and join us in CO+I and be at the forefront of the action!

#COICareers #Buildthecloud #Changetheworld #WeSeeYou #RepresentationMatters #DCT

Responsibilities

As a Datacenter Technician, your success will be measured by:

Responsibilities

Data Center Operations

  • Receives guidance and supervision to develop an understanding of standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and/or decommissioning equipment.
  • Asks questions when they do not have required information.
  • Complies with Data Center Services (DCS) business unit and service-level policies, procedures, and deadlines with guidance from other technicians.
  • Completes assigned tickets efficiently and in alignment with Key Performance Indicators (KPIs) while meeting established Service Level Agreements (SLAs) with guidance from other technicians.

Service Delivery

  • Prepares, stages, sets up, and performs basic startups and shutdowns for hardware according to specifically written instructions provided via checklists, guides, standard protocols, emails, guidance from other technicians, and direction from management.
  • Performs basic diagnostics and troubleshooting with guidance from experienced technicians and by following standard procedures to identify the cause of issues and replace faulty components with minimal customer and business disruption
  • Decommissions hardware for simple changes and refreshes following standard procedures seeking clarification and guidance from more experienced technicians as needed.
  • Follows procedures to communicate, report, and escalate incidents to appropriate Microsoft data center operations management and Technician Leads.

Managing Services

  • Contributes to issue tracking through escalations by asking questions and seeking guidance on timely resolution of issues from more experienced technicians.
  • Develops an understanding of cross-functional processes to support partnerships with internal and external stakeholders.
  • Completes required training aligned to the role and workload; observes more experienced technicians to gain hands-on experience and relevant on-the-job training (OJT); may complete additional training to obtain or maintain relevant role certifications.

Data Center Work Environment

  • Participates in daily safety briefings, completes required safety training, complies with safety procedures (e.g., equipment use, lifting, electrical hazards, ladder/rolling stair use).
  • Complies with security and data management procedures and policies with guidance from other technicians and completes required security training.
  • Contributes to a positive and effective team environment by sharing information with others, contributing to regular team meetings, asking questions and staying apprised of the status of others' work, and partnering with other technicians to complete and/or hand off tickets as needed.

Ownership

  • Has pride and a sense of accountability for the service quality, completeness, and resulting user experience; displays accountability and ownership of the data center facilities.
  • Maintains a strong client focus to understand the impact of their work when completing tickets and assigned tasks.

Other

  • Embody our culture and values

Learn more about the role in this video: At Microsoft, we’re committed to excellence – so your experience counts.

Qualifications

Microsoft reviews all applications that meet the below Required Qualifications.

For this role, you are welcome to apply if you meet the following Required Qualifications:

  • High school diploma, GED, or equivalent and basic knowledge of computer hardware and components.

While not required, we also look for the following Preferred Qualifications:

  • Experience supporting IT equipment or related technology
  • Applicable certifications: CompTIA (A+, Server+, Network+), Basic Structure Cabling (BSC).

Background Check Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

  • Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Onze belofte?
'At Microsoft we help people and businesses throughout the world realize their full potential.’
We werken met meer dan 100.000 Microsoft collega’s in ruim 60 landen aan het inlossen van deze belofte. In Nederland verzorgen wij samen met onze partners de verkoop en marketing van Microsoft technologie met ruim 900 medewerkers. Daarnaast houden IT professionals, binnen MicrosoftNL Services,...


Onze belofte?
'At Microsoft we help people and businesses throughout the world realize their full potential.’

We werken met meer dan 100.000 Microsoft collega’s in ruim 60 landen aan het inlossen van deze belofte. In Nederland verzorgen wij samen met onze partners de verkoop en marketing van Microsoft technologie met ruim 900 medewerkers. Daarnaast houden IT professionals, binnen MicrosoftNL Services, zich bezig met strategie, consultancy en support bij de grootste organisaties van Nederland. Zij dragen end-to-end verantwoordelijkheid voor de business impact van Microsoft technologieën bij klanten. Klanten variërend van multinationals tot hulporganisaties.

Microsoft Nederland biedt een levendige werkplek met inspirerende collega’s. Ons kantoor, genaamd The Outlook, is niet alleen een kantoor, maar ook een ontmoetingsplek voor collega’s, partners en klanten. Onze technologie verbindt ons met elkaar en de wereld en stelt je in staat om te werken waar en wanneer je wilt. Wij zijn niet alleen het grootste softwarebedrijf ter wereld dat zich richt op de consumenten én de zakelijke markt, we zijn ook uitgeroepen tot een Great Place to Work. Bij Microsoft kijken we niet naar aanwezigheid, maar naar resultaten. Je krijgt de ruimte om zelf te bepalen hoe, waar en wanneer je werkt. En om te groeien, zowel professioneel als persoonlijk. Want als jij groeit, groeien wij als organisatie ook.

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