Ontvang aanbevelingen op basis van je profiel en word benaderd door bedrijven.

Business Analyst - Business Operations and Process Strategy

Geplaatst 11 nov. 2022
Delen:
Werkervaring
5 tot 7 jaar
Full-time / part-time
Full-time
Functie
Soort opleiding
Taalvereiste
Engels (Vloeiend)

Ontvang aanbevelingen op basis van je profiel en vind de vacatures die bij je passen.

Al 300.000+ studenten en starters hebben een profiel.

Are you passionate about delivering positive change in a meaningful environment? Do you enjoy helping teams understand how to improve their processes and deliver positive change? Expedia’s Process Solutions team is the right place for you! We are a team of experienced Continuous Improvement experts who partner with teams across Expedia to solve our most meaningful problems.

Expedia is seeking a Process Solutions Analyst who will focus on driving process improvement within Expedia for Business (E4B). We are looking for an experienced practitioner of Lean Six Sigma methods and tools who has demonstrated success in using these tools to deliver results in challenging business spaces.

You must thrive and succeed in an entrepreneurial environment, and not be hindered by ambiguity or conflicting priorities. The incumbent should provide thought leadership for improving the business, and execute high profile projects focused on driving efficiency, customer experience improvement, and revenue uplift.

We are hiring across London / Madrid / Prague and offering flexibility to work from home in line with our hybrid working policy. Occasional travel to your respective office will be required.

What you'll do:

  • Collaborate cross functionally to solve ambiguous and complex partner and traveler issues, ensuring a systematic approach to all executive critical issues
  • Act as a facilitator and mentor to designated individuals working critical issues globally
  • Serve as a change agent with strong credibility and influence in the organization
  • Produce and communicate critical issue summaries and related reporting and metrics to various levels within the organization
  • Provide mentorship and recommendations back to the business
  • Lead full scale process improvement initiatives stemming from recommendations
  • Identify and communicate any potential risks and obstacles with current initiatives

Who you are:

  • Excellent problem-solving and analytical skills with the ability to process large amounts of data to identify root causes, develop innovative solutions for process challenges and can effectively present findings and recommendations to all levels in the business
  • Expert ability to root cause complex issues
  • Experience in continuous process improvement methodologies and frameworks
  • Outstanding facilitation skills, with a proven ability to engage and steer groups of varying seniority through quality problem solving and solution implementation
  • Proven experience leading cross functional initiatives to drive process improvement
  • Ability to develop full scale project plans in partnership with cross functional project teams
  • Proven ability to handle key relationships and influence others without having positional authority by interacting and building rapport with teams of all levels
  • Ability to thrive in fast-paced and ambiguous work environment
  • 5+ years of Program Management, Lean Six Sigma, Agile, or related functions or in Principal role for consulting and/or analytics: or related equivalent experience
  • Lean Six Sigma Certification, Certified Lean Sensei, or Certified Quality Engineer or related equivalent experience
  • Bachelor's in engineering or business in a quantitative field or related field or equivalent related professional experience
  • Experience with Salesforce, Travel Industry, Contact Centers a plus

About Expedia Group

Expedia Group (NASDAQ: EXPE) powers travel for everyone, everywhere through our global platform. Driven by the core belief that travel is a force for good, we help people experience the world in new ways and build lasting connections. We provide industry-leading technology solutions to fuel partner growth and success, while facilitating memorable experiences for travelers. Expedia Group's family of brands includes: Brand Expedia®, Hotels.com®, Expedia® Partner Solutions, Vrbo®, trivago®, Orbitz®, Travelocity®, Hotwire®, Wotif®, ebookers®, CheapTickets®, Expedia Group™ Media Solutions, Expedia Local Expert®, CarRentals.com™, and Expedia Cruises™.

© 2021 Expedia, Inc. All rights reserved. Trademarks and logos are the property of their respective owners. CST: 2029030-50

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.

Our aim is to revolutionise travel through the power of technology! We are the largest online travel company in the world. Our travel brands offer adventure seekers the world’s most comprehensive selection of exciting travel backed by industry leading technology and a worldwide team of passionate employees who focus on creating the best travel experience for our customers. We power...


Our aim is to revolutionise travel through the power of technology! We are the largest online travel company in the world. Our travel brands offer adventure seekers the world’s most comprehensive selection of exciting travel backed by industry leading technology and a worldwide team of passionate employees who focus on creating the best travel experience for our customers. We power bookings for some of the world’s leading airlines and hotels, top consumer brands, high traffic websites, and thousands of active affiliates through Expedia Affiliate Network (EAN).

We love solving problems and creating ideas. We want to push the frontiers of technology and find the smartest solutions using our collective intelligence to simplify big ideas, relentlessly seek out opportunity, take risks, act with speed, and always find a way to get the job done.

Expedia, Inc.’s companies operate more than 150 travel booking sites in more than 70 countries, including Canada, the United Kingdom, Germany, France, Italy, Spain, the Netherlands, Norway, Sweden, Denmark, Australia, Japan, and China so we’re truly global in our outlook. We are looking for people that can demonstrate a focus on innovation and a passion for seeking new opportunities. We work with many brands under Expedia so we’re looking for people that can show commercial acumen and spot those crucial opportunities for growth. Our people have a curious mind and the courage and passion to challenge the status quo.

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