As the Client Success Associate at Menlo Coaching, you will work to support sales prospects as they transition from leads to active users of our products and services to satisfied members of the Menlo Coaching “alumni” network.
Your involvement in the customer journey starts at the beginning: as one of the first points of contact for our clients, you will help to screen and evaluate leads, run sales and introductory calls, field questions about our services, and in general, represent Menlo Coaching to the inquiring public.
After a prospect converts to a full client, you will continue to build and foster a working relationship, serving as a touchpoint during onboarding and other middle stages of the customer journey.
Finally, once a client has completed their working relationship with Menlo Coaching, you will work to drive customer loyalty and encourage future sales opportunities in the form of additional purchases, referrals, and client participation in marketing efforts.
Instead, the primary “must-haves” for this position are:
This fulfilling, full-time position is based out of our Baarn, NL office – just a 40-minute train ride from Amsterdam Centraal Station – where you’ll work in person as a key part of our small team.
Founded in 2012, Menlo Coaching helps applicants apply to top MBA programs. We provide intensive coaching with writing the essays and advise on all other parts of the MBA application. Our personal approach makes the application process less painful and maximizes applicants' chances of being admitted to the program of their choice, and our collaborative team environment means that we are rapidly growing and expanding!