Accountmanager

International. Team players. All religions. Stronger together through our love of sports.

At Decathlon UK, we are driven by our mission to help more people in the UK get physically active and healthy. We are a part of the DECATHLON Group, one of the world’s leading sporting goods retailers. Headquartered in France, DECATHLON specializes in the creation of sports products and their distribution online and in stores at more than 1,700 locations in 61 countries. In the UK, it has over 50 stores nationwide and an e-commerce site that caters to nationwide delivery.

DECATHLON represents more than 85,000 teammates with turnover exceeding 15€ billion. Our ambition for the future is to push the boundaries of sports retailing into services and experiences, to empower, inspire and connect people to live healthy and active lifestyles.

DECATHLON MARKETPLACE

Our marketplace launched in 2021 with the objective of creating a one-stop shop for sport and is one of the fastest growing areas of Decathlon. As an international retailer, we are uniquely positioned to be the most significant sports marketplace in the world and we aim to generate €1bn in our first 5 years.

Having launched in over 13 countries including the UK, France, Germany, Hong Kong and India, we are looking to scale our marketplace platform at pace.

JOB DESCRIPTION

You will be responsible for the growth of strategic brands on Decathlon Marketplace, ranging from household names to high-growth challenger brands.

As an early member of the UK Marketplace startup, you will support the strategic direction of the team, taking on high-value projects to offer new features to Sellers and Customers and create scalable solutions that will allow us to unlock growth.

You will be a key player in facilitating the marketplace transition/mindset internally. You will work closely with different business functions to facilitate this change management with transparency, good communication and energy.

As we are a global marketplace, you will work closely with your international colleagues to help develop the marketplace strategy globally.

YOUR RESPONSIBILITIES

Account Management

• Understand the individual needs of each partner, arranging regular catch-up meetings with your portfolio.
• Manage a cohort of strategic SPs on Decathlon's Marketplace, working with them to expand their selection, offer an enhanced experience to customers and grow their revenue
• Support Sellers with ad hoc issues and escalations, working to maximise partner retention and feeding issues and fixes into Marketplace's roadmap to improve Seller Experience at scale
• Continuously monitor the performance of our partners (Seller Analytics) and the respect of partners' SLAs (Delivery promises, Product & Seller Reviews, Return rates etc.)

Strategy / Program Management

• Define and execute our strategy to offer scalable support to our long tail of Sellers.
• Provide recommendations to the partners regarding the additional services Decathlon can offer (ex. Fulfilment), and pricing models (ex. free delivery) that will boost the partners’ business further.
• Work on strategic initiatives to grow the Marketplace and improve the Customer and Seller experiences e.g. Seasonal planning and Black Friday weekend, new feature rollouts and targeted KPI improvements.
• Identify potential for optimising the management of offers - stock - pricing for the partners.
• Work closely with the other Marketplace teams such as Business Development, Finance, Onboarding and Customer Service as well as other Decathlon stakeholders
• Exchange with the other marketplace Account Managers in different Decathlon Countries to identify and share best practices.

WHO ARE YOU?

• A sports enthusiast!
• Experience in working with marketplaces and interacting with merchants is a plus.
• Excellent communication and negotiation skills (written and oral) with external partners, able to manage on various management levels.
• Startup and hands-on mentality, fast and agile with confidence working autonomously.
• Strong cross-functional experience and proven ability to work collaboratively and through others.
• Ideally 2 years of experience in account management roles, however, motivation is more important.
• Strong analytical skills.
• Experience within the sporting goods industry is a plus.

WHAT ELSE?

Where: Head Office, London (3 days in the office)

Working at Decathlon

If you are a person with an active and dynamic personality, then a Decathlon Career is definitely for you. Our unique culture empowered by our values of vitality, responsibility, generosity, and authenticity, and bonded by our love for sports, will definitely give you an experience of a lifetime.

Get to enjoy the following benefits and perks when working at Decathlon UK:

Rewards and Recognition

• Annual remuneration reviews
• 30% Teammate Discount
• Shareholding Scheme
• Access to Pension Scheme ( 3-8% Employer Contribution to Pension Scheme)
• Teammate rental scheme
• Cycle-to-Work Scheme

Social and Community

• Ticket discount for social and community events such as concerts, theatre, sports events, etc (through SmartSpending Access and so it varies per season)
• Access and opportunity to join internal and community social events every year for you and your family

Health and Wellbeing

• Up to 10 paid sick leaves and 5 bereavement leaves
• Maternity and shared parental leaves

Life Assurance

• Work-life Balance
• Up to 28 days holiday with the option to carry over a maximum of 5 days each year
• Airfare and accommodation discounts for trips (through SmartSpending Access and so it varies per season)

Learning and Development

• A vast program of intensive learning and development training via Decathlon Academy and other learning platforms
• Opportunity to join apprenticeship programmes

HQ Benefits

• Hybrid working mode
• No uniform
• Free hot drinks
• Free access to Decathlon Gym