Digital Account manager

International. Team players. All religions. Stronger together through our love of sports.

At Decathlon UK, we are driven by our mission to help more people in the UK get physically active and healthy. We are a part of the DECATHLON Group, one of the world’s leading sporting goods retailers. Headquartered in France, DECATHLON specializes in the creation of sports products and their distribution online and in stores at more than 1,700 locations in 61 countries. In the UK, it has over 50 stores nationwide and an e-commerce site that caters to nationwide delivery.

We are looking to change the game on how to bring to life the joys of sport in the UK and this is why we’re looking for a Digital Account Manager to join our team and accelerate our B2B and B2C GMV sales to external partners.

The job objectives

• Develop fast-growing, profitable accounts with key online partners to generate revenue & results.
• Increase sales on partner websites through effective merchandising & categorisation.
• Ensure all customer feedback is responded to in a timely manner across all partners.

JOB RESPONSIBILITIES:

DIGITAL MERCHANDISING

- I lead our product content optimization and implementation with strategic partners.

- I am the main point of contact for the partners to work on our digital strategy and its implementation.

- I provide new content for digital campaigns and work closely with the communication and design team.

- I ensure that all products are effectively merchandised, identifying bestsellers, key trends & stories.

- I work closely with the SWO project manager and supply leader. They count on you to create value for the partnership from a digital perspective, bringing new ideas to the table and analyzing the digital performance.

- I understand the Decathlon product portfolio, value proposition, and messaging and adapt it for partner marketing programs and communication.

- I coordinate the build of reports that help us make more intelligent choices in terms of range/Offer, merchandising, pricing etc.

- I report to the stakeholders and support any data request.

- I am the primary digital contact for partners, meeting them regularly to maintain a productive partner relationship, and managing the product information and digital merchandising of our products.

- I develop processes & tools to boost efficiency within the business.

- I am comfortable working with senior external stakeholders, using data and tools to drive business growth. I am comfortable operating in an ambiguous environment given the early stage of the STO project.

- I develop professional and collaborative relationships with key stakeholders both inside and outside the business.

CUSTOMER SERVICES & REVIEWS

- I directly manage the customer reviews and feedback per partner, ensuring all customers receive a response.

- I give feedback on the product ranges to the STO team based on my understanding of customer needs and what they have shared with us.

- I plan the affiliate scheme and select product reviews with each partner.

ECONOMIC REPORTING & P&L MANAGEMENT

- I review the commercial sales per product in the range every month with the project leader through digital channels, I actively source new lines and opportunities to increase ranges with each partner.

- I monitor engagement and campaign performance to help shape future strategies.

- I prepare and deliver business reviews regarding progress and state of health for the respectively assigned partnerships.

The profile

• An active sporty person who likes a challenge
• People orientated with a high sense of service to help others
• Problem solver and creative thinker
• A person with infectious energy and a desire to go the extra mile
• Fluent in English with excellent written and verbal communication

Working at Decathlon

If you are a person with an active and dynamic personality, then a Decathlon Career is definitely for you. Our unique culture empowered by our values of vitality, responsibility, generosity, and authenticity, and bonded by our love for sports, will definitely give you an experience of a lifetime.

Get to enjoy the following benefits and perks when working at Decathlon UK:

Rewards and Recognition

• Annual remuneration reviews
• 30% Teammate Discount
• Shareholding Scheme
• Access to Pension Scheme ( 3-8% Employer Contribution to Pension Scheme)
• Teammate rental scheme
• Cycle-to-Work Scheme

Social and Community

• Ticket discount for social and community events such as concerts, theatre, sports events, etc (through SmartSpending Access and so it varies per season)
• Access and opportunity to join internal and community social events every year for you and your family

Health and Wellbeing

• Up to 10 paid sick leaves and 5 bereavement leaves
• Maternity and shared parental leaves

Life Assurance

• Work-life Balance
• Up to 28 days holiday with the option to carry over a maximum of 5 days each year
• Airfare and accommodation discounts for trips (through SmartSpending Access and so it varies per season)

Learning and Development

• A vast program of intensive learning and development training via Decathlon Academy and other learning platforms
• Opportunity to join apprenticeship programmes

HQ Benefits

• Hybrid working mode
• No uniform
• Free hot drinks
• Free access to Decathlon Gym