Senior Quality Executive

TUI Group is the world’s number one integrated tourism business. Digital Commerce (Digital Product & DX & Digital Marketing) is a global team within TUI Group responsible for the business delivery and operation of all eCommerce solutions and products. We are a multi-disciplinary team of experts across Digital Marketing, Digital Product, Digital Experience, SEO and Optimisation & Analytics providing services across the UK, Ireland, Sweden, Norway, Denmark, Finland, Germany, Belgium and The Netherlands.

We are looking for a talented and dedicated Senior Quality Executive to join the newly formed Digital Commerce / Web Platforms technology organisation which powers TUI’s global e-commerce services and solutions across all European markets.

The Senior Quality Executive will own the quality of their live multi regional, multimillion €, Digital Product, both in live and for planned future enhancements. You will also coach your Quality Executives in their ownership, and therefore be responsible for the overall Quality of your Pod (three Agile teams). You will manage and perform User Acceptance Testing (UAT)/Business Acceptance testing and Exploratory Testing for their Product area.

The Senior Quality Executive will work alongside Project Owners, Release Management, Developers, Delivery Managers, IT Test Managers, Testers and Quality Executives, to ensure all changes introduced meet business requirements and are successfully deployed into production across TUIs digital selling platform.

ABOUT THE JOB

As a Senior Quality Executive, you will lead a team of Quality Executives across three scrum teams in a Pod. You will be the Quality Executive on one team, and lead two Quality Executives who will each have a team of their own. You will be responsible for managing and conducting UAT/Business and Exploratory testing across your Digital Product. Responsibilities could include, but are not limited to:

• Responsible for the overall test planning process within your Product Team;
• Managing and lead Quality Executives and providing guidance and working together to ensure successful test preparation and test execution;
• Exploratory testing of your product area, and your Quality Executives product areas;
• Monitoring the quality of the digital selling platform in production, ensuring that production defects or opportunities are captured and prioritised in the backlog. Understand the source of the defect and the potential impact to determine the priority of the defect;
• Agreeing Acceptance criteria for new stories, and approval of those acceptance criteria through the agile process.

The Senior Quality Executive will work very closely with stakeholders from across the business and regions to ensure that sufficient coverage is being provided on changes being delivered. The main focus will be on ensuring the business requirements are being met and that changes being delivered do not detrimentally impact the overall user experience, but you will naturally balance that with your understanding of the benefits of the change, and the overall Product Strategy.

The Senior Quality Executive will be responsible for creating a culture of continuous improvement within the wider quality community. Working with peers to develop and implement best practices that emphasise defect prevention and continued improvements in meeting our customer requirements. In turn, the Quality Executives will be responsible for ensuring communicating any test procedure or standards changes to fellow other Quality Executives throughout the business and ensuring a timely and consistent implementation of these.

ABOUT YOU

• An ambitious and inquisitive individual with proven experience in a testing role and a good understanding of eCommerce;
• Experience of working in a development/product life cycle with a good understanding, and appreciation of agile methodology;
• Previously experience of line managing multiple individuals would be beneficial;
• An analytical skill set would be beneficial, preferably with experience in web analytics such as Adobe Analytics & Qualtrics;
• Ability to engage stakeholders at all levels, influence behaviour and change opinions based on business knowledge, experience and competence.

ABOUT OUR OFFER

• Working in an international team who are working with forward thinking methodologies like Lean and Agile.
• Become a valued team member of TUI, the No.1 global and socially aware travel company.
• Develop yourself by working as part of an international team and through our free global learning and development programme including free language lessons and various Management Development Programmes.