At TUI we’re ambitious to become the leader in technology within the travel industry and to achieve this we are looking to build a capable, creative team who want to be a part of accomplishing that goal.
We never stop looking ahead, seeking new ways to delight our customers and grow our business. We recognise the power of digital and the massive contribution this brings to creating a truly unique and differentiated customer experience.
We are looking for a talented and dedicated leader to join the Customer Services technology organisation. We are transforming and maintaining our customer service technology platforms; assisting in eliminating, automating and simplifying customer contacts, enabling TUI to deliver superior customer service and sell great holidays. Building our global document services is a key part of this.
Technology Team Lead is a key role within the domain and is responsible for a leadership of one or more cross-functional teams and for the delivery of business value in line with business needs and TUI’s strategy. You need a strong track record of genuine delivery accountability in agile environments, hands on delivery experience combined with successfully managing multiple initiatives and stakeholders in various situations.
ABOUT THE JOB
As a Technology Team Lead, your role will see you tackling multiple challenges and working closely with the Product Owner and with a varied set of stakeholders in various situations every day. You’ll need to be resilient, innovative and engaging in your practices to guide your team to provide technology solutions that result in the best possible digital experiences for our customers.
You will need to have an awareness of a range of technologies along with the ability to understand
architecture and design of digital systems to effectively lead and support a team of software engineers, analysts, quality assurers, site reliability engineers and other technology professionals.
In your role, one of your key responsibilities is to the people you support, ensuring that they are growing within their area of expertise, acquiring new skills, doing valuable work, working well together and feeling engaged and supported. You will act as a servant leader and enabler for your team, helping to develop and maintain delivery plans, timescales, resource requirements, key deliverables/milestones, risks and progress. You will take responsibility for expansion and further development of agility within your area and the domain. You will focus on helping your team to self-organise, and to keep increasing its capabilities and autonomy.
You will identify and actively manage impediments, assuring transparent communication on the progress, the impediments & solutions. You will excel at identifying, de-escalating and resolving conflicts within and between teams. In collaboration with the Head of Technology, you will also plan and manage costs of your team and pro-actively look for efficiencies and motivate your team to achieve the objectives and key results (OKRs) agreed for your team and the strategic results for the Customer domain as a whole. Where relevant, and in conjunction with your Product Owner you will also take responsibility for prioritisation of work within technical teams.
You will be responsible (dependent on market jurisdiction rules) for identification and recruitment of new talent into your team, coaching and mentoring existing and new team members and supporting their career development. You will focus on creating a culture of technical excellence, innovation, learning and continuous improvement.
Security is part of everyone’s job. At TUI, we practise secure behaviours first in everything we do.
ABOUT OUR OFFER
We are one of the world’s leading leisure travel companies. Our market-leading brands in the UK include TUI, First Choice and Marella Cruises.