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Compliance and Quality Officer

Geplaatst 21 sep. 2022
6 tot 7 jaar
Full-time / part-time
Soort opleiding
Engels (Vloeiend)

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At Grosvenor, we seek to recruit and develop people who share our values – Integrity, Respect and Trust – and have the skills and ambition to help us implement our strategy.


An excellent opportunity has arisen to join Realty Insurances Limited, a highly successful, specialist, independent, chartered insurance broking firm in the heart of the West End of London, as Client Broking Manager.

This ambitious company is in the envious and unique position of sharing common ownership with Grosvenor, one of the pre-eminent private international property companies based in the UK, headed by the 7th Duke of Westminster, with assets under management of circa £12 billion.

Realty was established in 1950, is authorised and regulated by the Financial Conduct Authority and was one of the first firms to be awarded the status of corporate Chartered Insurance Brokers by the Chartered Insurance Institute. The company utilises Microsoft applications including SharePoint and the Open GI broker management system.

The company specialises in providing advice and arranging insurance for residential and commercial property owners, property developers and associated risks. The company also has a strong service-led private client proposition. The company currently handles premium income in excess of £40 million per annum and, having grown consistently in recent years, is now recruiting to up-grade and assist with future expansion.

The successful candidate will be joining a company whose personnel pride themselves on delivering service excellence to their customers.

Purpose of Role

To support the company meet and attempt to exceed budgeted income and profit targets and to help position the company for future growth. To proactively support the company to deliver good client outcomes, manage its conduct, protect against regulatory risk, and to generate value to the business and clients by directing quality assurance.

Lead the management and co-ordination of Realty’s compliance and quality assurance policies and procedures, identifying applicable regulatory requirements and assisting in implementing relevant processes to enable standards to be met. Provide guidance and training. Monitor compliance with regulatory obligations and implement controls within the compliance programme.

The successful candidate will be a trusted partner to the business, supporting Realty’s sustainable business growth by providing pragmatic advice, oversight and effective challenge. As a senior member of the team, operating as a leader and role model and participating in personnel training.

Key Responsibilities

  • Be responsible for all matters of compliance, FCA regulation functions, risk and quality assurance ensuring we establish and maintain the highest possible compliance standards, policies, monitoring and control.
  • Act as the SME and generally champion compliance, regulatory conduct, risk and quality assurance at all levels of the business.
  • Work with the management team to ensure that robust and effective compliance procedures are built into everyday business processes and practices.
  • Engage with the business to formulate best-practice procedures that are balanced to meet the needs of the business, clients and regulators.
  • Ensure that internal standards, processes and procedures are adhered to and that advice and operations remain FCA compliant.
  • Test to assess whether policies, procedures, systems and controls fully address strategic requirements and identify any risks and issues for management’s attention and recommend improvements.
  • Review the design, structure and distribution of new and enhanced products to ensure that they meet regulatory requirements and internal control policies and standards.
  • Undertake Horizon Scanning, identify developments in laws and regulations applicable to the business, assess relevance and ensure appropriate internal communication of requirements, and lead the company's response to emerging regulatory risks and developments in the regulatory landscape.
  • Prepare regular reports to assist management in understanding the risks and regulatory compliance.
  • Accurately record any findings and corrective activity in line with regulatory requirements and Realty policies and procedures and produce reports and maintain records of such analysis.
  • Working with the Risk committee, maintain an up-to-date risk register and present the risk register as required to the Audit Committee.
  • Be responsible for completing and submitting the firm’s bi-annual RMAR and other regulatory returns.
  • Maintain the firm’s entry on the FCA register ensuring the timely and accurate notification of any changes in the firm’s details or personnel, including Senior Management Functions and Directory Persons.
  • Lead the business’ engagement in and manage the on-going compliance monitoring of the business in compliance audits, Treating Customers Fairly and delivering the right customer outcomes, Gifts, Entertainment and Hospitality, Financial Promotions and Third Parties, Product Governance and Fair Value, SLAs and client TOBAs, sanctions, AML and financial crime, fraud and complaints.
  • Be responsible for GDPR, renew the firm’s ICO registration, be appointed as the firm’s Data Protection Office and ensure the accuracy of the firm’s data on the ICO website.
  • Lead the business’ engagement in and manage the BCP, renewal lists, insurer financial, insurer statements on ESG and insurer TOBAs.
  • Support the negotiation and management of Delegated Authorities.
  • Provide pragmatic advice and counsel to all appropriate stakeholders and support the business in understanding responsibilities and obligations under Realty policies and procedures and regulatory requirements.
  • Respond to ad-hoc compliance and regulatory queries from business management and colleagues.
  • Foster close relationships with other functions including Legal, Finance and Communications.
  • Maintain ongoing personal competency through development and training.
  • Develop compliance training materials and deliver compliance training ensuring appropriate compliance and business input. Monitor team performance in training and CPD requirements. Contribute compliance and quality assurance related content to the annual personal development plans of the team.
  • Participate in ad-hoc, strategic or operational projects as requested.

Key Competencies

  • Minimum 6 years’ experience working in a compliance role in an FCA regulated commercial insurance brokerage environment.
  • Good knowledge of the FCA regulatory environment and controls; able to analyse and interpret FCA regulations to assist in the implementation of suitable compliance controls.
  • Demonstrable experience of working in quality assurance, will have the ability to identify opportunities to improve business efficiency, developing and implementing internal systems and controls.
  • The ability to analyse information and draw relevant conclusions with a view to making informed decisions.
  • Knowledge of GDPR.
  • Ability to facilitate and deliver training.
  • Good computer literacy.
  • Excellent verbal and written communication skills.
  • Demonstrable supervisory skills.
  • The personal qualities of the candidate will be critical in deciding the most suitable individual to fill this post. They will be personable, confident and highly credible in front of colleagues. They will be well organised, have a strong work ethic, good communication and interpersonal skills and be committed to providing quality service into the business.
  • Most importantly they will be proactive, will work under their own initiative, be organised and methodical, be prepared to ‘roll up their sleeves’, and have sufficient technical knowledge and experience to ‘pick up and run’ with the full variety of the role.

Desirable Experiences

  • Professional qualification in Risk, Compliance, Internal Audit (ICA, IRM, IIA etc.).
  • ACII qualified.

Grosvenor Group is one of the world’s largest privately-owned property businesses. We develop, manage and invest in property in more than 60 cities around the world. Four regional Operating Companies are responsible for their own property strategies. Last year, their combined activities accounted for 87% of the Group’s capital as they developed, managed and invested in assets in principally the retail, residential and office sectors.

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