Magnet.me - Het slimme netwerk waarop hbo‑ en wo‑studenten hun baan of stage vinden.
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As an Account Manager Transfer Companies, you’ll be part of the Destination Performance team within the Operations department. This department is responsible for the global supply of the marketplace: the transfer companies and its drivers (Destination Performance team) and all customer contacts (Customer Service).
You will manage a portfolio of destinations within a region. For each destination in your portfolio, you are responsible for the coverage (product offering and capacity), quality (CS contacts, NPS, reviews) and financial performance (pricing, procurement, and margin).
The Account Manager Transfer Companies is a commercial tiger. You spot opportunities to increase commercial results per destination by negotiating the best prices and by acting on margin improvement opportunities.
You are also the safeguard of quality. You select only the best transfer companies, and you plan regular feedback moments to discuss quality improvement plans in line with your destination plan ensuring that our travellers are given total peace of mind when travelling.
Next to this, you are the walking Wikipedia of your destinations. You know what price is competitive and what fare is fair in your destinations. You understand how to create value for transfer companies based on their needs. You are up to date with local legislation around (airport) transfers, who the competitors are, and how we can increase market share.
You will be responsible for the entire lifetime cycle of transfer companies within your region of destinations. You will be closely working together with the Project team to onboard new transfer companies, with CS to review the quality and with the Customer Success team to analyze destination performance from a customer view. And if the performance does not meet your expectations, you will find alternative suppliers.
The position is based in our Amsterdam HQ. You will report directly to the Head of Destination Performance.
We’re a match if you possess:
It helps if you:
We can offer you:
With extensive experience in the transportation industry, we understand it is not only about moving from A to B. Every trip has its own story in which reliable transfers play an important role. We are proud to be a part of your journey and committed to providing the best experience possible.
Since 2003, we've been offering thousands of pleasant rides every…
With extensive experience in the transportation industry, we understand it is not only about moving from A to B. Every trip has its own story in which reliable transfers play an important role. We are proud to be a part of your journey and committed to providing the best experience possible.
Since 2003, we've been offering thousands of pleasant rides every month thanks to our global partner network at over 130 countries. Together with professional drivers, our multilingual customer service team is available to you before and after your trip. We can help you find a suitable vehicle from a variety of available cars. We also facilitate any special needs and exclusive services.
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