Magnet.me  -  Het slimme netwerk waarop hbo‑ en wo‑studenten hun baan of stage vinden.

Het slimme netwerk waarop hbo‑ en wo‑studenten hun baan of stage vinden.

Deze vacature is verlopen. Je kunt daarom niet meer liken of solliciteren.

Knowledge Specialist

Geplaatst 24 mrt. 2024
Werkervaring
2 tot 5 jaar
Full-time / part-time
Full-time
Soort opleiding
Taalvereiste
Engels (Vloeiend)

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EVBox is the leading global manufacturer of electric vehicle charging stations and charging management software. With over 350,000 charging points across more than 55 countries worldwide, we help electric drivers get access to charging infrastructure at any point in their journey.

Today, with many projects running across Europe, North America, South America, and Asia, we move forward by perfecting our original recipe with a next generation of hardware and software that is energy-efficient, future-proof, and easy to use.

The growth and success of EVBox is driven by the passion and dedication of everyone in the company.

EVBox has grown into an international team across multiple offices in Europe and the United States. Today, over 600 driven professionals coming from different walks of life are working for EVBox. As a fast-growing scale-up within the beating heart of the clean tech industry.

About the role:

As the Knowledge Specialist, you will be based in our Amsterdam HQ office and part of the team responsible for managing the knowledge, and tools used by our support teams, partners, and customers to ensure the right information is captured and shared with the right people at the right time.

You’ll support, coach, and collaborate with the support teams and knowledge owners in how to access the knowledge and contribute to its content to ensure we can continuously improve and meet the needs of the organization.

Main responsibilities:

  • Help create easy to use and understandable knowledge assets in pre-defined formats that meet user needs and provide expert guidance to content contributors
  • Own all knowledge content (from creation to optimization) based on feedback from users and direct colleagues as well as based on data provided
  • Drive, influence and innovate ways of working to ensure knowledge owners, content contributors and subject matter experts have the best standards, templates, tools, and guidance to create and maintain knowledge assets
  • Ensure that all updates of the knowledge base are shared and that all communications are stored on the platform
  • Generate informed decisions based on data insights to continuously improve our knowledge content
  • Help innovate, design and drive enhancements to the knowledge platform to ensure users can intuitively and effortlessly create, maintain, find, and share knowledge
  • Coordinate with the other Knowledge Specialists and stakeholders in the support organization to identify content priorities and gaps in the knowledge base

Requirements:

  • Experience in knowledge management
  • Good understanding of knowledge base technologies and capabilities (SalesForce experience a plus)
  • Experience in and understanding of providing high-quality customer service
  • Effective time and workload management skills, able to digest information quickly and set the right priorities
  • Outstanding written and verbal English communication skills (German and/or French is a plus)
  • Excellent interpersonal skills focused on cross-departmental collaboration and building networks and healthy work relationships across the organization
  • Strong attention to detail and accuracy
  • A self-starter with the ability to operate in a fast paced, dynamic environment and work under pressure

Additional benefits we bring to the table:

  • Competitive salary
  • Cooperating with colleagues in a brand new office in Amsterdam West
  • Private pension contribution
  • Commuting allowance
  • 25 vacation days
  • Holiday Swap (2 days)
  • Work from home (also post-COVID-19) and a budget to set up your home office
  • Working from anywhere for 2 weeks
  • Access to learning platforms and personal development budget
  • Volunteer Day
  • Coming from abroad? No worries, we got you! We offer relocation assistance and free Dutch lessons to help you settle in

Mobility has reinvented the way we do business and given us the freedom to travel farther than ever before - but it has come at a price. Electric mobility can help reduce transport's impact on the environment.
Since 2010, our electric vehicles charging solutions have helped thousands of forward-thinking businesses around the world adopt electric mobility. By 2025, our customers and partners will have helped us install 1 million charging ports to make transport cleaner and more accessible.

Automotive
Amsterdam
Actief in 8 landen
700 medewerkers
60% mannen - 40% vrouwen
Gemiddeld 35 jaar oud