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Concept Manager

Geplaatst 13 aug. 2022
1 tot 3 jaar
Full-time / part-time
Soort opleiding
Engels (Vloeiend)
Nederlands (Vloeiend)

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Concept Manager

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Are you our newest S.H.I.T. for the position of Concept Manager?

A Social, Hands-on, Innovative, Team leader?

You are Mr./Ms. 2theloo for a country or area! Your daily focus is building on and monitoring the 2theloo brand for all our locations in your area. You will do this together with your team of shop managers and service employees. You choose (recruit), guide (train) and appreciate (take care of) them. If you do this right, they will take care of the daily operation, ordering and cash process for you. While the team focusses on the store for you, you have time to work on projects related to customer service, process efficiency and commercial results. Besides our own stores, you will be the primary contact for our partner sites. They can call you anytime with a request, which you will take as a personal challenge to fix. Making sure the 2theloo formula is executed successfully and our customers and colleagues are happy, is all that counts for you.

This role includes the following key points / responsibilities:
  • Developing, implementing and monitoring the complete 2theloo concept and operation within the responsible region.
  • Coaching, managing and motivating the direct reporting lines
  • Visiting the sites to monitor the concept and proper operational functioning of the locations
  • Being the first point of contact for partners, retailers, customers and employees
  • Building good relationships with our partners
  • Continuously optimizing the customer experience and sharing best practices with the team
  • Stimulating retail within the 2theloo own shops
  • Trying to close new voucher deals or improving existing vouchers deals
  • Solving small maintenance issues and look & feel damages such as missing signage or inactive turnstiles
  • Taking care of cash management in the 2theloo own shops
  • Being responsible for the P&L of the own shops in close cooperation with the Business Development
You are someone with/ who is:
  • Somewhere in your closet you own a paper saying: HBO diploma
  • You have managed a team before
  • Your eyes are made for detail
  • You were born as a real team player
  • Hands-on, flexible and empathic are your middle names
  • You get excited when you can combine your operational and administrative tasks
  • Face-to-face, phone, mail, WhatsApp – you know how to communicate
  • You don’t wear a watch – no 9 to 5 mentality
  • You are a real road devil, but drive safely at all times – Divers license B
  • When you open your mouth Dutch and English comes out fluently – other European languages are a plus (i.e. German or French)

Je kent het wel. Je bent onderweg en zoekt een schone wc. Vaak nog niet zo eenvoudig! Daarom is er nu 2theloo: frisse toiletwinkels in binnensteden, winkelcentra en trein- of tankstations.
Bij 2theloo vind je behalve altijd schone wc’s en wasruimtes, ook een winkel met toilet gerelateerde producten, gifts en gadgets en soms een koffiecorner.
Voor ouders met kinderen hebben we de familie-wc en voor mensen met een beperking is er een aangepaste wc.

Actief in 10 landen
20 medewerkers
50% mannen - 50% vrouwen
Gemiddeld 36 jaar oud