Ontvang aanbevelingen op basis van je profiel en word benaderd door bedrijven.

Zendesk Admin

Baan Thuiswerken
Geplaatst 10 aug. 2022
Delen:
Werkervaring
3 tot 5 jaar
Full-time / part-time
Full-time
Functie
Soort opleiding
Taalvereiste
Engels (Vloeiend)

Ontvang aanbevelingen op basis van je profiel en vind de vacatures die bij je passen.

Al 300.000+ studenten en young professionals hebben een profiel.

The Impact

As a Zendesk Admin you will be responsible for the CRM systems within 5CA. You will lead onboarding and optimization projects in conjunction with the Application Support team with guidance from the Architects Office, Information Security and Product Owner.

Who you are

The architecture of the CRM setup will be under your governance and ensuring this is followed by maintenance teams is a key part of this role. Clear communication and documentation skills will be important to achieve this. Given the fast-paced nature of the industry keeping up to date with current market offerings and relevant qualifications will be expected.

Responsibilities

  • Oversee/manage CRM systems
  • Define and enforce system architecture in conjunction with the 5CA architect office
  • Technical ownership of CRM onboarding and optimization projects
  • Aid with managing work tasks for Application Support regarding onboarding and optimization
  • Process creation for CRM projects
  • Create and govern documentation of CRM systems
  • Work closely with Information Security, Architect Office, and Product Owner to deliver CRM components of larger scale projects

Job Requirements

  • Zendesk Admin Qualification
  • 3+ years Zendesk Admin experience
  • 1+ years Cloud-CX experience
  • Experience working with agile methodologies including experience of relevant work/project planning tool (e.g. Azure DevOps)
  • Experienced with client communication and independent work planning
  • Genesys Certified Profession Qualification or equivalent is a plus
  • Experience with managing technical projects is a plus

We offer

  • A salary matching market standards including secondary benefits and vacation days
  • A fast-growing organization (double-digit growth!) and an international, inclusive company culture
  • An inspiring environment with young, brilliant, and creative professionals with which you will have lots of fun at the office
  • Office in a great location in Utrecht: two minutes from the central train station
  • Continuous learning and plenty of opportunities for growth within your field of expertise

We're 5CA. Join our global community of techies, gamers, and geeks.

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