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Delivery Team Lead, IT Business Services, Enabling Functions

Geplaatst 8 aug. 2022
2 tot 5 jaar
Full-time / part-time
Soort opleiding
Engels (Vloeiend)

Ontvang aanbevelingen op basis van je profiel en vind de vacatures die bij je passen.

Al 300.000+ studenten en young professionals hebben een profiel.

Your opportunity

Are you committed to delivering excellent customer service and developing your IT skill set working in the number one Professional Services company in the world? Do you feel excited by taking on a challenge? Do you get satisfaction from solving technical problems and can happily work at pace with a sense of urgency? If this rings true then this role could be for you.

Business Applications is an internal team responsible for a wide catalogue of Bespoke, SaaS & Globally managed applications. Our involvement spans the full Software Lifecycle and as such, work spans a variety of Project and Business as Usual activities.

This will be a demanding role but hopefully a very rewarding one as well. You will have the opportunity to develop a whole set of technical and soft skills with practical experience and a supported Personal Development plan, allowing access to a range of Internal and External training opportunities where relevant.

This is a position for someone who feels comfortable interacting with different types of stakeholders and to impact more than 22,000 practitioners across the United Kingdom and the Switzerland as well as the increasing opportunity to work on a global scale across the whole Deloitte organization.

We encourage consideration of flexible ways of working, both formal and informal arrangements that allow for the best outcomes for our people and our clients. If this opportunity is of interest to you with some flexibility, please do discuss with us.

Are you looking to return to the workplace after an extended career break?

For this role we can offer coaching and support designed for returners to refresh your knowledge and skills and help your transition back into the workplace after a career break of 2 years or more. If this is relevant for you, just let your recruiter know when you make your application.

Your role

As Lead of a small team of Product Owners, you are the owner of a portfolio of applications, and it is your duty to ensure your portfolio delivers value to the company. In order to achieve this, you need to understand and know how to keep the system optimised, supporting Deloitte practitioners across the country and drive your portfolio to deliver perceived value to the business. In addition to this you will have Line Management responsibilities for the other Product Owners and will feed into the overall strategy within the wider team

This will be a challenging position and to succeed you need flexibility to communicate across different audiences such as:

  • D-Level senior management and technical teams
  • Project oriented teams and Service Oriented teams
  • Relationship based relationships and delivery based relationships

To make most of this opportunity, we are looking for evidence of strong grip on the following skills:

  • Project Management – Understand what Project Management is, feel comfortable with the PM structure and controls, be able to manage small projects up to £30k.
  • Product Ownership – Understand what Agile is, be able to structure work in an Agile form; its artefacts, product roadmap and map progress using Agile methodologies. Able to make priority calls and help teams achieve a delivery cadence.
  • Requirements Elicitation – To be able to listen to what your stakeholders want and to be able to work as SME for the 22,000 practitioners that utilize your software. Unearth the underlying challenges behind user requests and translate their needs into value-focused user stories using INVEST model. Use qualitative and quantitative techniques to find most appropriate solutions for business needs.
  • Leadership – Able to create compelling vision for the products, inspiring and motivating the delivery teams
  • Service Management – You are accountable for not only the products you support but also the IT service they provide to the firm. This means you need to have an awareness of KPIs, metrics, and understanding how and when to escalate issues when required.
  • Team management – ensuring that the team output is optimised and workload is spread out and removing any Single Points of Failure
  • Team Development - developing your team’s skills to stay on top of industry trends

In addition to the items listed above, any certifications in Prince2, Agile, and ITIL are beneficial.

What you can expect?

To overcome your challenges you can expect to perform the following activities (not limited to):

  • Present back to leadership the KPIs related to your portfolio, including incident management and problem management metrics.
  • Gather requirements for functional changes, liaising with the internal customers and technical teams to make sure everyone is on the same page.
  • Represent IT in the Change Board for your products.
  • Manage small projects as ‘Business as Usual’, either with internal or external resources.
  • Participate in roll out projects of new systems, ensuring the project delivers a product fit for operation.
  • Ensure the support process around the products you manage.
  • Participate in forums and seminars related to your products, building a relationship with both the supplier and the product community.
  • Actively participate in internal improvement activities for your area.
  • Manage stakeholder’s expectations around your products.
  • Chair governance meetings and participate in Service Review meetings for your products.
  • Discuss process improvement with business process owners and other service managers.
  • Create a product roadmap that engages the stakeholder community and drive value across the company.
  • Work effectively in diverse teams within an inclusive team culture where people are recognized for their contribution
  • Drive Continuous Professional Development for your team
  • Work with your team to understand and support their career development
  • Be accountable for the quality and timeframes your team deliver to

Your work, your choice

At Deloitte we believe the best impact is the value we add, not the hours we sit at our desk. We carefully consider agile ways of working, both formal and informal, that allow for the best impact for our people and our clients. Please speak to your recruiter about the working pattern that works best for you.

Location: You will be based at one of our offices, however, we will support you to consider the work you need to get done and when and where you can best do this – in the office or at home. There are no expectations of International travel for this role.

Work pattern: This is a permanent contract opportunity and is a full time position, 7 hours a day. Our team members work a variety of agile working patterns. Tell us what arrangement works for you and we’ll try to accommodate.

Your professional experience


  • Proven team lead experience
  • Hands on experience of Agile Product Ownership
  • Technical Project Management exposure (small projects)
  • Solid understanding of software project lifecycles
  • Experience of business analysis
  • Agile Product Owner qualification
  • Strong at building effective relationships
  • Ability to work with minimal guidance and willing to take ownership
  • Analytical, logical, thorough and methodical
  • Troubleshooting / problem management skills
  • Excellent interpersonal manner, communication skills & customer focused
  • Ability to translate key complex technical issues into common business language
  • ITIL Foundation certification
  • BA / BSc in Business Studies or similar
  • Can do attitude


  • Certified Scrum Product Owner
  • Experience of vendor management
  • PRINCE2 Agile Practitioner

Your service line: Enabling Functions

At Deloitte, we’re all about making an impact that matters, together. And nowhere is this more apparent than among our 2,000 strong Enabling Functions teams. With our combined specialist skills and business partnering expertise, we provide all the essential strategy, support and advice our client-facing colleagues need, right across the firm. This enables them to focus all of their efforts on delivering the best service possible to their clients. So not only will you be providing world-class support to our internal clients, you’ll be making an impact for all the hugely influential organisations Deloitte works with too. Covering all our distinct areas: Human Resources, Clients & Industries, Finance & Legal, Central Business Services, National Quality & Risk Management, Technology & Digital Services, and Real Estate, the opportunities here are vast. And what’s more, you can grow your career in whatever direction you choose. We’ll support you all the way.

Personal independence

Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints. This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm. The recruitment team will provide further detail as you progress through the recruitment process.

About Deloitte

Our Purpose & Strategy

To make an impact that matters for our clients, our people and society - defines who we are and what we stand for. Our purpose provides the foundation for our strategy and our aspiration to be the undisputed leader in professional services: this is not about size, it's about being the first choice. The first choice for the largest and most influential clients, and the first choice for the best talent.

What do we do?

Deloitte offers global integrated professional services that include Audit & Assurance, Consulting, Financial Advisory, Legal, Risk Advisory and Tax Consulting. Our approach combines intellectual leadership, industrial expertise, insight, consulting & problem solving capabilities whatever the role, technology revolutions and innovation from multiple disciplines to help our clients excel anywhere in the world.

Beyond the UK: Deloitte North and South Europe

The UK is part of Deloitte North and South Europe (NSE), the second largest member firm in the Deloitte network. Deloitte NSE combines operations in Belgium, Central Mediterranean (Italy, Greece, Malta), Ireland, the Middle East (Bahrain, Cyprus, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, Palestinian Ruled Territories, Qatar, Saudi Arabia, United Arab Emirates, Yemen), the Netherlands, the Nordics (Denmark, Finland, Iceland, Norway and Sweden), Switzerland and the UK. Deloitte NSE brings together 2,700 partners and over 50,000 people, combining our unmatched breadth and depth of capabilities in audit and assurance, consulting, financial advisory, risk advisory, and tax and legal across the region. Being part of Deloitte NSE supports our aspiration to be the undisputed leader in professional services and will create more opportunity and growth for our people.

What do we value?

What brings us all together at Deloitte? It’s how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for maximum impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.

Being a Leader at Deloitte

Cultural fit and purpose-led leadership is crucial for Deloitte. Our leaders always set the example and inspire their colleagues. They make quality time for people and take an interest in them. They know what matters to people - both inside and outside work – and value them as individuals; always finding opportunities to develop them while showing respect and appreciation.

We expect colleagues at all levels to embrace and live our purpose and our leadership culture by challenging themselves to identify issues that are most important for our clients, our people, and for society and make an impact that matters. We know leadership comes in all shapes and sizes, but our Leadership Charter helps all of our people understand what we’re looking for:

  • We live our purpose: we act as a role model, embracing and living our purpose and values, and recognizing others for the impact they make
  • We develop talent: we develop high-performing people and teams through challenging and meaningful opportunities
  • We drive performance: we deliver exceptional client service; maximize results and drive high performance from people while fostering collaboration across businesses and borders
  • We believe positive influence can make an impact that matters: we influence clients, teams, and individuals positively, leading by example and establishing confident relationships with increasingly senior people
  • We move, together, towards a strategic direction: we understand key objectives for clients and Deloitte, aligning people to objectives and setting priorities and direction.

Deloitte drives progress. Our firms around the world help clients become leaders wherever they choose to compete.

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