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Client Development Assistant Manager, Client Development Team

Geplaatst 7 aug. 2022
Delen:
Werkervaring
2 tot 5 jaar
Full-time / part-time
Full-time
Functie
Soort opleiding
Taalvereiste
Engels (Vloeiend)

Ontvang aanbevelingen op basis van je profiel en vind de vacatures die bij je passen.

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Your opportunity

We are pleased to share an exciting new role within the Client Development team. The Client Development Assistant Manager will work directly with the Client Development Manager (CDM) and Client Development Director (CDD) to support the wider team with a particular focus on client feedback and insight and our client leader population.

This is a fantastic role for someone who enjoys strategically important projects and working with senior stakeholders. The successful individual will work to build the profile and offerings of the overall Client Development Team and more specifically with the client feedback & insight activity as well as supporting in the development of our C&I Executive lead LCSP priority. This is a dynamic role that will provide variety in a high paced environment, with the generation of new ideas encouraged and welcomed.

We encourage consideration of flexible ways of working, both formal and informal arrangements that allow for the best outcomes for our people and our clients. If this opportunity is of interest to you with some flexibility, please do discuss with us.

Are you looking to return to the workplace after an extended career break?

For this role we can offer coaching and support designed for returners to refresh your knowledge and skills, and help your transition back into the workplace after a career break of 2 years or more. If this is relevant for you, just let your recruiter know when you make your application.

Your role

You will be required to work with the CDM and CDD to raise the profile of the Client Development team across the UK firm to elevate the brand, team profile and assets the Client Development team have to offer.

More specifics of the role are:

  • Support the amplification of the voice of the client: a strategic priority for the UK firm
  • Share client insights with the business to help build client relationships, enhance Deloitte’s reputation and enable new revenue opportunities
  • Support in all aspects of client relationship reviews and bid debriefs including scoping, interview support, analysing feedback and reporting.
  • Work with our offshore USI team to help facilitate feedback data management and reporting
  • Develop plans for capturing and sharing valuable Voice of the Client messages across C&I and our client leaders, including client ‘story telling’ of how we make an impact that matters
  • Work with the CDM and CDD to develop a cohesive approach to our client leader objectives
  • Work with CDM on the communication, engagement and delivery of UK-based LCSP development programmes
  • Take ownership of Client Development internal communications including intranet page, establishing a cadence of internal updates designed for broader C&I consumption, monitoring the Client Development email account and responding to queries from the business.
  • Work with our internal agency 368 to support on the development of creative deliverables
  • Produce regular reporting and updates for the C&I Leadership Team, C&I Managing Partner and C&I Executive
  • Work effectively in diverse teams within an inclusive team culture where people are recognised for their contribution

Your work, your choice

At Deloitte we believe the best impact is the value we add, not the hours we sit at our desk. We carefully consider agile ways of working, both formal and informal, that allow for the best impact for our people and our clients. Please speak to your recruiter about the working pattern that works best for you.

Location: UK Wide

Work pattern: Permanent, full time.

Your professional experience

Essential:

  • Experience of running programmes and/or project management within a professional services environment or partnership
  • Confident in working with and engaging senior stakeholders
  • An acute attention to detail, confident in dealing with and analysing both qualitative and quantitative data.
  • Excellent oral and written communication
  • Comfortable working both individually and as part of a wider team
  • Proficient in Powerpoint and comfortable using hybrid tools such as Team/Zoom

Desirable:

  • Internal communications, change management or engagement experience
  • Working effectively in diverse teams within an inclusive team culture where people are recognised for their contribution
  • Knowledge of internal CRM systems i.e Salesforce.

Your service line: Enabling Functions

At Deloitte, we’re all about making an impact that matters, together. And nowhere is this more apparent than among our 2,000 strong Enabling Functions teams. With our combined specialist skills and business partnering expertise, we provide all the essential strategy, support and advice our client-facing colleagues need, right across the firm. This enables them to focus all of their efforts on delivering the best service possible to their clients. So not only will you be providing world-class support to our internal clients, you’ll be making an impact for all the hugely influential organisations Deloitte works with too. Covering all our distinct areas: Human Resources, Clients & Industries, Finance & Legal, Central Business Services, National Quality & Risk Management, Technology & Digital Services, and Real Estate, the opportunities here are vast. And what’s more, you can grow your career in whatever direction you choose. We’ll support you all the way.

Personal independence

Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints. This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm. The recruitment team will provide further detail as you progress through the recruitment process.

About Deloitte

Our Purpose & Strategy

To make an impact that matters for our clients, our people and society - defines who we are and what we stand for. Our purpose provides the foundation for our strategy and our aspiration to be the undisputed leader in professional services: this is not about size, it's about being the first choice. The first choice for the largest and most influential clients, and the first choice for the best talent.

What do we do?

Deloitte offers global integrated professional services that include Audit & Assurance, Consulting, Financial Advisory, Legal, Risk Advisory and Tax Consulting. Our approach combines intellectual leadership, industrial expertise, insight, consulting & problem solving capabilities whatever the role, technology revolutions and innovation from multiple disciplines to help our clients excel anywhere in the world.

Beyond the UK: Deloitte North and South Europe

The UK is part of Deloitte North and South Europe (NSE), the second largest member firm in the Deloitte network. Deloitte NSE combines operations in Belgium, Central Mediterranean (Italy, Greece, Malta), Ireland, the Middle East (Bahrain, Cyprus, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, Palestinian Ruled Territories, Qatar, Saudi Arabia, United Arab Emirates, Yemen), the Netherlands, the Nordics (Denmark, Finland, Iceland, Norway and Sweden), Switzerland and the UK. Deloitte NSE brings together 2,700 partners and over 50,000 people, combining our unmatched breadth and depth of capabilities in audit and assurance, consulting, financial advisory, risk advisory, and tax and legal across the region. Being part of Deloitte NSE supports our aspiration to be the undisputed leader in professional services and will create more opportunity and growth for our people.

What do we value?

What brings us all together at Deloitte? It’s how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for maximum impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.

Being a Leader at Deloitte

Cultural fit and purpose-led leadership is crucial for Deloitte. Our leaders always set the example and inspire their colleagues. They make quality time for people and take an interest in them. They know what matters to people - both inside and outside work – and value them as individuals; always finding opportunities to develop them while showing respect and appreciation.

We expect colleagues at all levels to embrace and live our purpose and our leadership culture by challenging themselves to identify issues that are most important for our clients, our people, and for society and make an impact that matters. We know leadership comes in all shapes and sizes, but our Leadership Charter helps all of our people understand what we’re looking for:

  • We live our purpose: we act as a role model, embracing and living our purpose and values, and recognising others for the impact they make
  • We develop talent: we develop high-performing people and teams through challenging and meaningful opportunities
  • We drive performance: we deliver exceptional client service; maximise results and drive high performance from people while fostering collaboration across businesses and borders
  • We believe positive influence can make an impact that matters: we influence clients, teams, and individuals positively, leading by example and establishing confident relationships with increasingly senior people
  • We move, together, towards a strategic direction: we understand key objectives for clients and Deloitte, aligning people to objectives and setting priorities and direction.

Deloitte drives progress. Our firms around the world help clients become leaders wherever they choose to compete.

Management consulting
London
15.000 medewerkers