Ontvang aanbevelingen op basis van je profiel en word benaderd door bedrijven.

Advisor, Student Advisory Services, Central Business Services

Geplaatst 6 aug. 2022
2 tot 5 jaar
Full-time / part-time
Soort opleiding
Engels (Vloeiend)

Ontvang aanbevelingen op basis van je profiel en vind de vacatures die bij je passen.

Al 300.000+ studenten en young professionals hebben een profiel.

Your opportunity

Do you enjoy helping others, would you like to support students starting out of their new career journey? Then this may be the perfect opportunity for you!

Our people are our most important asset. Through an increasing use of blended learning solutions, we are seeking to deliver a ground-breaking, agile solution that delivers outstanding results and exceeds their expectations.

Our Student Advisory Services team are responsible for the foundational support required in enabling our students that join the Firm, starting their careers and their qualification pathways alongside institutes and training providers. We aim to make their journey seamless and ensuring they feel supported at each step of their career.

We encourage consideration of flexible ways of working, both formal and informal arrangements that allow for the best outcomes for our people and our clients. If this opportunity is of interest to you with some flexibility, please do discuss with us.

Are you looking to return to the workplace after an extended career break?

For this role we can offer coaching and support designed for returners to refresh your knowledge and skills, and help your transition back into the workplace after a career break of 2 years or more. If this is relevant for you, just let your recruiter know when you make your application.

Your role

As a part of this team, you will be responsible for:

  • Relationship Management supporting our Early Careers program managers with pre-joiners.
  • Working alongside colleagues to manage Professional Qualifications and Apprenticeships for students including apprentices and supporting their engagement journey
  • Working with training providers and institutes
  • Ensuring quality of student data is maintained
  • Embedding a culture of continuous improvement
  • Work alongside and provide cover for colleagues
  • Ownership of pre-joiner mailbox, all communications and query management
  • Developing FAQ for pre-joiners and internal Deloitte teams to increase understanding around professional qualifications
  • Inputting into systems and process updates to increase effectiveness of distributing information
  • Ensuring exam policies are updated and correctly referenced ahead of being issued with contracts
  • Working alongside the Team leader to ensure Quality Assurance framework
  • Ownership of workload for required Service line.
  • Understanding of the running and management of student inductions and support if required.


  • Support our professional education / early experience managers with advisory and query management that comes direct into Student Advisory Services team, you will be working alongside the business providing support and direction according to Learning and service lines ways of working. Collaborating with the learning function/early careers teams and fostering an environment of continuous improvement
  • Understand the ECD, Apprenticeship strategies, and annual plan that supports the business, specifically the qualification requirements and planning, making suggestions for improvement where relevant.
  • Work with pre-joiners to ensure their journey with Deloitte is as smooth as possible, working with other internal teams to ensure students are on-boarded smoothly and in line with Deloitte Standards
  • Managing all pre-joiners accordingly and keep all appropriate platforms updated.
  • Understanding and supporting the on-boarding processes, with the HRRP and Onboarding team, to ensure Governance and delivery of policies and contracts. Work closely with professional education to ensure enrolments are actioned and issues are escalated.
  • Work closely with the business in supporting Student induction events, particularly on-boarding our new student population. If required, booking venues/locations to support logistics.
  • Support service line technical induction programmes, and integrate other platforms requiring content, to drive continuous improvement of ECD induction

Your work, your choice

At Deloitte we believe the best impact is the value we add, not the hours we sit at our desk. We carefully consider agile ways of working, both formal and informal, that allow for the best impact for our people and our clients. Please speak to your recruiter about the working pattern that works best for you.

Location: UK Wide

Work pattern: This is a permanent opportunity. The role can be worked on a full time basis.

Your professional experience

Communication & influence

  • Well-developed verbal and written communication skills to address diverse organisational stakeholders at all levels.
  • Who is a strong relationship builder with a proven ability to influence, consult and advise at an appropriate level
  • Knowledge of Professional Education processes
  • Works independently; receives minimal guidance

Financial management

  • Strong business and commercial acumen with the ability to use and interpret appropriate metrics and insights with the ability to analyse financial management data

Project management

  • Experience or exposure to project management principles and strong organisational skills with the ability to manage concurrent activities ensuring appropriate risk management
  • Supporting wider teams in understanding policies and procedures on service the team provide, but also managing peaks of workload across the business

Problem solving

  • Ability to solve complex issues where precedents are set, seeking guidance where necessary; takes a new perspective on existing solutions with experience of contributing to process improvements

Technical skills

  • A strong baseline of core Professional Education including awareness of relationships between training providers and Professional bodies. With an understanding of all professional qualifications and apprenticeship programmes desirable.
  • Ability to self-learn internal systems and utilise technology for process improvements


  • Reporting on service to business stakeholders

Your service line: Central Business Services (CBS)

CBS comprises seven service areas: Business Support Services; C&I Services; HR Services; IT Business Services; IT Infrastructure Services; Quality, Risk and Security Services; and Workplace Services. We also have two central teams - Delivery Partners and Vendor Management, and Service Management and CSI .Here is where we deliver world-class business support services for our people, our clients and our firm. From HR services, technology and digital support and pensions, to facilities management, and more - together we are a true enabler for better business. Highly skilled, experienced service delivery professionals, we have complete responsibility for processes that drive efficiency and deliver impact. Not just for our internal customers, but for the clients Deloitte works with too. We’re transforming what it means to work in business services; join us and you’ll experience a career full of fantastic opportunities.

Personal independence

Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints. This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm. The recruitment team will provide further detail as you progress through the recruitment process.

About Deloitte

Our Purpose & Strategy

To make an impact that matters for our clients, our people and society - defines who we are and what we stand for. Our purpose provides the foundation for our strategy and our aspiration to be the undisputed leader in professional services: this is not about size, it's about being the first choice. The first choice for the largest and most influential clients, and the first choice for the best talent.

What do we do?

Deloitte offers global integrated professional services that include Audit & Assurance, Consulting, Financial Advisory, Legal, Risk Advisory and Tax Consulting. Our approach combines intellectual leadership, industrial expertise, insight, consulting & problem solving capabilities whatever the role, technology revolutions and innovation from multiple disciplines to help our clients excel anywhere in the world.

Beyond the UK: Deloitte North and South Europe

The UK is part of Deloitte North and South Europe (NSE), the second largest member firm in the Deloitte network. Deloitte NSE combines operations in Belgium, Central Mediterranean (Italy, Greece, Malta), Ireland, the Middle East (Bahrain, Cyprus, Egypt, Iraq, Jordan, Kuwait, Lebanon, Libya, Oman, Palestinian Ruled Territories, Qatar, Saudi Arabia, United Arab Emirates, Yemen), the Netherlands, the Nordics (Denmark, Finland, Iceland, Norway and Sweden), Switzerland and the UK. Deloitte NSE brings together 2,700 partners and over 50,000 people, combining our unmatched breadth and depth of capabilities in audit and assurance, consulting, financial advisory, risk advisory, and tax and legal across the region. Being part of Deloitte NSE supports our aspiration to be the undisputed leader in professional services and will create more opportunity and growth for our people.

What do we value?

What brings us all together at Deloitte? It’s how we approach the thousands of decisions we make every day. How we behave, our beliefs and our attitudes. In other words: our values. Whatever we do, wherever we are in the world, we lead the way, serve with integrity, take care of each other, foster inclusion, and collaborate for maximum impact. These five shared values lead every decision we make and action we take, guiding us to deliver impact how and where it matters most.

Being a Leader at Deloitte

Cultural fit and purpose-led leadership is crucial for Deloitte. Our leaders always set the example and inspire their colleagues. They make quality time for people and take an interest in them. They know what matters to people - both inside and outside work – and value them as individuals; always finding opportunities to develop them while showing respect and appreciation.

We expect colleagues at all levels to embrace and live our purpose and our leadership culture by challenging themselves to identify issues that are most important for our clients, our people, and for society and make an impact that matters. We know leadership comes in all shapes and sizes, but our Leadership Charter helps all of our people understand what we’re looking for:

  • We live our purpose: we act as a role model, embracing and living our purpose and values, and recognising others for the impact they make
  • We develop talent: we develop high-performing people and teams through challenging and meaningful opportunities
  • We drive performance: we deliver exceptional client service; maximise results and drive high performance from people while fostering collaboration across businesses and borders
  • We believe positive influence can make an impact that matters: we influence clients, teams, and individuals positively, leading by example and establishing confident relationships with increasingly senior people
  • We move, together, towards a strategic direction: we understand key objectives for clients and Deloitte, aligning people to objectives and setting priorities and direction.

Deloitte drives progress. Our firms around the world help clients become leaders wherever they choose to compete.

Management consulting
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