Technology Support Asset Management Engineer

We are currently looking to recruit an IT Asset Engineer into our IT team within our Manchester office/hybrid.

The successful candidate will be responsible for all aspects of hardware asset management from procurement, discovery and tracking, reporting, auditing, renewals all the way to disposal of assets in line with IT security and governance standards. As well as owning the day-to-day operations and management of the lifecycle of assets and that the configuration management database is regularly updated. You will also undertake staff on-boarding and off-boarding tasks ensuring correct hardware/software assignment, asset tagging and collection of equipment for leavers as well a governing the lost/stolen policies to ensure the adherence of company policy.

Main Responsibilities

Maintain the IT Asset Register within the CMDB.

• To be the main focal point for IT asset inventory and management.
• Working with the procurement team to ensure stock levels are maintained according to process.
• Process Asset Management tasks relating to Starters, Movers and Leavers ensuring end of life devices are returned within required timeframe.
• Ensure that deliveries against POs are correct and any outstanding or incorrect orders are followed up or escalated.
• Process repairs, returns and re-assignment of hardware to our end users ensuring all data is captured accurately.
• Implementation of policies and standards governing damaged, lost, stolen and replacement of assets.
• Work with the IT Teams on projects concerning configuration of new equipment and disposals.
• Undertake physical audits and cross reference against the asset register.
• Record and facilitate stock management, goods in and goods out processing.
• Manage Incident & Service Request Asset tasks in line with SLA and relevant policies.
• Adhere to policy and workflows, and to suggest operational improvements where possible.
• Prepare and assist with annual budgetary planning.
• Build and deploy new & existing hardware.
• Work with vendors to replace parts on computers and peripherals.
• Travel may be required on an adhoc basis

Essential Skills and Experience

Demonstrable experience within a similar role.

• Strong financial analytical skills and attention to detail.
• An understanding of IT Asset management lifecycle processes and tools.
• Experience of request fulfilment within an ITIL-based organisation.
• Knowledge of general procurement procedures and policies.
• Knowledge and exposure to IT hardware such as mobile devices and laptops.
• Advanced problem-solving skills that can be applied to situations and problem resolution.
• Strong all-round Microsoft Office skills.
• Excellent customer service skills with the ability to interact with people at all levels.
• Being an all-round team player, people’s person and able to work in an open fast paced environment.
• Self-motivated and goal oriented constantly looking to make improvements to drive efficiency.

Benefits package and flexible working:

We want you to feel valued and rewarded by your time at DWF. We understand the importance of offering you a reward package that goes beyond simply salary. That’s why, when you join DWF, you’ll be given a choice. You can pick from a range of benefits, allowing you to build a package that suits your needs and lifestyle, as well as those of your family. In addition to our standard benefits (medical insurance, life insurance, pension and 25 days annual leave), we offer flexible benefits which include season ticket loans, gym memberships, health assessments, cycle to work, retail vouchers and a buy as you earn share scheme. You will also have access to additional wellbeing programs such as an online GP and an Employee Assistance Programme.

DWF is a flexible business which has adopted a hybrid working model where our people enjoy a mix of home and office working. We believe that by operating in a hybrid way, our people enjoy the advantages of both office based collaboration and learning, as well as working from home. This way of working allows us to honour our commitment to being a responsible business, offer flexibility and better work life balance as well as ensuring we preserve the DWF culture and values. We welcome applications from people looking for a flexible and agile role and we are happy to explore your preferred working patterns as part of your application.

About DWF

DWF is a leading global provider of integrated legal and business services, operating across eight key sectors in over 30 global locations with over 4,000 people. Our purpose is to deliver positive outcomes with our colleagues, clients and communities. The legal market has changed profoundly in the last decade and the speed of change continues to increase. There is a clear and growing desire for legal services to be delivered in an easier and more efficient way. So we’ve listened to our clients and designed a range of services to meet these needs. Our vision is to deliver integrated legal and business services on a global scale through our three offerings; Legal Advisory, Mindcrest and Connected Services. Our ability to seamlessly combine any number of these services to deliver bespoke solutions for our clients is our key differentiator. This Integrated Legal Management approach delivers greater operational efficiency, price certainty and transparency for our clients. Without compromising on quality or service.