Magnet.me  -  Het slimme netwerk waarop hbo‑ en wo‑studenten hun baan of stage vinden.

Het slimme netwerk waarop hbo‑ en wo‑studenten hun baan of stage vinden.

Deze vacature is verlopen. Je kunt daarom niet meer liken of solliciteren.

Technical Customer Support Spain

Geplaatst 22 mrt. 2024
Werkervaring
1 tot 3 jaar
Full-time / part-time
Part-time
Salaris
€ 2.350 - € 2.500 per maand
Soort opleiding
Taalvereisten
Engels (Vloeiend)
Spaans (Vloeiend)

Je carrière begint op Magnet.me

Maak een profiel aan en ontvang slimme aanbevelingen op basis van je gelikete vacatures.

Every day, you ask yourself:💡 Do I want to sit in the yellow or in the red room❓ 🪑 In the yellow room 💛, you make sure you laugh the whole day with your colleagues and get into a paper ball battle besides working.🖥️ Other times, you are in the red room where the quiet and more focus-oriented days take place. ✨Either way, you will find your place to feel comfortable and happy the whole day. 🍊

Your Channajob

As part of our Southern Europe team, you will be responsible for answering all questions coming from clients in Spain both via email and via phone. Our support team works closely together with sales. This means you’ll be supporting new clients with the onboarding process. You’ll be in touch with very diverse clients (from big brands to private webshop-owners), which brings a lot of variation to your job. As some of our clients are more technically educated than others, the challenge for you is to adjust your communication to your audience.

Your Channachallenges

  • The opportunity we offer isn’t just your regular customer support job. You’ll become an expert in Channable and the center of knowledge of the company;
  • The problems our clients face are often complex, which means solving them becomes a puzzle;
  • Next to your regular tasks, you can take on more responsibilities, such as updating our help center or taking part in other projects
  • We love optimizing our internal processes here at Channable. Together with your colleagues, you’ll get the opportunity to improve the way we work and help our customers. You can play an important role in realizing more growth;
  • Last but definitely not least, you will learn a lot about eCommerce.

Who are you?

You like working in a fast-paced environment. The people you work with are more than just colleagues to you, and you don't mind hanging out with them after work hours. Our tool can be challenging sometimes and you love to help our customers out. It definitely helps if you have an affinity with IT and/or eCommerce. More practically we expect:

  • You have previous experience in a customer-oriented environment, preferably in IT or eCommerce;
  • You have a Bachelor / Master’s degree;
  • You have a professional level of Spanish (C1 or C2 level) and beside that you speak English on a fluent level
  • You’re available for at least 4 days a week (min. 32 hours);
  • You live in (or close to) Utrecht or are willing to move.

What do we offer?

  • Work for a supportive company of +210 international employees! 🙌 🧑‍🤝‍🧑We have an open culture and 'flat' organization where everyone genuinely enjoys helping each other 🤗🎉
  • A salary of €2.350 - €2.500 (based on a 40 hour work week);
  • The freedom to tailor make your own responsibilities and working schedule 💥
  • The space to come up with your own ideas and implement them 💜🌟
  • To work in a beautiful historic and fully renovated office in the heart of Utrecht 🏡 & with a flexible hybrid working policy of ( 2 days in the office).✨
  • Since you can work from home, we will provide home office supplies🖥️⌨️
  • 26 vacation days 🌞 + 2 reload days 🍭 based on 40 hours, and on top of this; you are allowed to go for a 3-week-long workcation🍹
  • Company-wide bonus (unless you work in Sales or CS) 💰
  • Having flexible working hours means starting your day between 8.00 - 10.00 am🕰️
  • We want you to be fit - please feel free to use our discounted OneFit subscription.👟🚴On the other hand, you have free & anonymous access to the OpenUp platform and psychologists ☮️
  • Traveling to our office? No problem, we got you covered🚆
  • Saving for old age - yes, we provide you 5% of your monthly base salary
  • Channaweekend (yes, we go abroad in 2023 for a long weekend with all the colleagues from all over the world 💜🔥)
  • Additional working conditions like great lunch, massages, in-office bar (Channabar), parties, yoga lessons, sports teams, video games, and many more! 💕👌

Channable is the ultimate tool for feed management and SEA automation.
Online based product data feed tool powerful enough to create, optimize and export your feeds to over 2500 comparison websites, affiliate platforms and marketplaces.
Channable's SEA tool offers the chance to easily automate Google Ads (Google AdWords) and Microsoft Advertising (Bing Ads) with rules and dynamic variable fields, for ultimate quality scores and performance.
Channable: simple, quick and effective.

Marketing & Communicatie
Utrecht
88 medewerkers