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Cloud Network Engineer

Geplaatst 3 aug. 2022
2 tot 4 jaar
Full-time / part-time
Soort opleiding
Engels (Vloeiend)

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Our Business Services team is a collective set of creative, strategic, forward-thinking business enablers. Together the People & Culture, Marketing & Communications, IT, Operations, Finance and Quality & Risk Management teams make it their mission to ensure Mazars has the right tools, technology, strategies, and services in place to deliver exceptional client service and future-proof our growing business.

Within our Business Services Team, the Business Technology function (BizTech) provides IT services to around 3,000 users across around 20 locations, predominantly in the UK, and is comprised of key functions including the following areas: Technology Change (including project management), Security & Governance, Architecture, IT Service Delivery and Service Operations, where this role sits.

Job Purpose

The Cloud Network Engineer role will be a key part of our IT Service Operations team and will be responsible for aligning Business requirements and Service Platform provisions across the Networking foundation for Business Infrastructure and Cloud Services for the firm. The Cloud Network Engineer will provide configuration and customization support and oversight as well as ensuring Core Operating processes are matured, working closely with a 3rd party managed service.

The role would suit an individual who has worked and supported in a similar environment and in a related business area.

Role and Responsibilities

Reporting to the Head of IT Service Operations, this role is specifically focused in delivering this Key Service across the UK company. The position will be the product SME for any further project, enhancement or service improvement efforts.

This is a key role for the firm, as this individual will maintain delivery of the highest standards in quality service delivery and operational standards and that they will ensure that on a day-to-day availability and high level of functionality of the Core Platform.

Skills, Knowledge and Experience

  • Responsible for Network connectivity provision and availability
  • Familiar with Current and legacy Network Technology across traditional Core Networks and Cloud Services
  • Familiar with SD-WAN and MPLS Network protocols
  • Local Area Network (Switching/Routing)
  • Wide-Area-Network (MPLS, SD-WAN)
  • Wireless Network (Meraki, Aruba, Cisco)
  • Firewall rules (definition and management)
  • Load Balancing Services
  • Network configuration support, oversight and documentation
  • Ensure that data flow diagrams are accurately completed to provide exact network connectivity
  • Coordinate changes working alongside other network and firewall teams
  • Support Cloud Architects and Service providers to deliver operations and migration services that allow the organization/clients the availability to deliver cloud computing services following business and technical requirements
  • Responsible for the support oversight of upgrade, installation, and configuration of monitoring solutions for Cloud, Windows, and other key servers
  • Provide reports on current infrastructure status and plan for future usage
  • Responsible for the configuration and support of backbones connection over across the estate and in/out of Cloud (Azure) inc. an array of direct connections
  • Utilize approved tools to verify and take required action on events aggregated from network monitoring tools and Web Application Firewall
  • Responsible for troubleshooting to ascertain root cause of issues
  • Support network system updates, patches, and configuration changes
  • Map network layouts and configure systems to user environments.
  • Demonstrable experience of working in an IT Support environment, (preferably in 2nd or 3rd line) with knowledge of ITIL standards and use of case management systems
  • Strong investigative, analysis, troubleshooting and problem-solving abilities
  • Ability to analyse complex business requirements, requests or problems and translate into appropriate actions and solutions.
  • Business awareness: specific knowledge of the organization's business areas, drivers, structure, priorities etc. would be desirable
  • Experience of delivering end-user training and producing/maintaining training documentation
  • System documentation experience
  • Effective oral and written communication with a clear customer focus

Personal Attributes

  • Ability to work across departments within a complex organisation
  • Ability to work to tight deadlines.
  • Strong problem-solving and documentation skills
  • Have an eagerness to learn and develop new skills
  • Excellent communication skills both spoken and written
  • The ability to manage and prioritise your own workload whilst working in a proactive manner
  • Analytical skills – an ability to think logically and drill down into detail
  • Approachable interpersonal skills: good communicator and listener who is willing to assist others

There is an experienced team in place to work with whom the candidate will work closely and it would be advantageous that the candidate would have experience in a professional services area.

Inclusion and Diversity

At Mazars inclusion and diversity are central to our values. We recognise that being an inclusive and diverse organisation makes us stronger as a business. We seek to attract and recruit people who reflect the diverse nature of our clients and communities, regardless of sexual orientation, gender identity, ethnicity, nationality, faith or belief, social background, age and disability. Mazars selects candidates based on skills, knowledge, qualifications and experience.

Mazars, a different player in auditing, accounting, tax and advisory services in the United Kingdom.

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