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Field Service Engineering Manager - North West

Geplaatst 3 aug. 2022
2 tot 4 jaar
Full-time / part-time
Soort opleiding
Engels (Vloeiend)

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Job Description

Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.

In this role, you have the opportunity to make life better

Looking at the challenges the world is facing today, Philips’ purpose has never been more relevant. The world and our customers’ needs are changing faster than ever before, and while we are proud of what we do already, we know we can do more. That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.

The purpose of this exciting Service Delivery Manager role is to provide leadership and direction for the delivery of pre- and post-sales services and support to the relevant district's customers.

As the focal point for all operational service delivery related issues, you are responsible for executing the service delivery processes in the district ensuring maximum customer satisfaction. You will lead the Field Services Engineers ensuring a high level of teamwork and engagement levels.

This role will cover the North West and West Midlands District, ideally situated in the North West area.

You are responsible for

  • Managing customer relations: The customer experience is paramount, therefore the role will involve the recognition of customer needs, and the proactive management of customer relationships..
  • Team Liaison: Working with district sales and project management to provide technical input in support of the Order Acquisition Process (OAP) and Order Realization process (ORP)
  • People Management: Leading and mentoring a team of Field Service Engineers and ensuring service execution according to Philips procedures and processes. Your role will also include performance management and people development, including training plans.
  • Compliance: You will be responsible for service delivery operations compliance performance within the district and also for reporting compliance issues to quality & regulatory functions at regional level. Ensuring installation of base accuracy and monitoring maintenance operations are aligned with relevant business service manuals and quality policies.

You are a part of the Service and Solutions Delivery Team reporting to the Service Delivery Lead UKI. You will work with a of Service Delivery Managers across the UK.

To succeed in this role, you’ll need a customer-first attitude and the following

  • Degree level education or equivalent experience (Clinical subjects, Physiology, Engineering or other sciences)
  • Relevant experience in large Medical Equipment or Innovative Engineering Industry
  • Leadership skills
  • Field service management experience
  • Experience in Customer Services environment
  • Experience in leading and managing a team of technically skilled individuals
  • Technical expertise of problem solving.
  • Full driving licence

In return, we offer you a challenging, innovative environment with great opportunities for you to explore. Our benefits are very competitive and designed around your preferences, At Philips, we value that our people can be healthy and do well and that you feel cared for and listened to. We also believe that we are at our best as a company when you are at yours as a person. Thus, we offer competitive benefits, a flexible work schedule and access to regular local health & well-being focused activities.

This is in addition to:

  • A competitive salary, car allowance and annual performance bonus
  • Access to a wide variety of flexible company benefits, including matched pension contributions, and the option to purchase additional holiday
  • Philips University is available to all employees for learning and development opportunities.
  • 25 days holiday allowance from the beginning, plus bank holidays
  • Family-friendly policies which offer enhanced maternity and paternity schemes
  • The Philips Employee Shop which allows employees to buy Philips products at discounted prices
  • An Employee Assistance Program is available for all Philips employees and their families. As well as being a confidential support line, it also offers practical financial and life management advice 24 /7 and is completely confidential

Founded in Eindhoven, the Netherlands, we’ve led the lighting industry with groundbreaking innovations for more than 125 years. We focus on providing our customers with quality, energy-efficient lighting products, systems and services.

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