Ontvang aanbevelingen op basis van je profiel en word benaderd door bedrijven.

Technical Account Manager

Geplaatst 2 aug. 2022
Delen:
Werkervaring
1 tot 3 jaar
Full-time / part-time
Full-time
Functie
Soort opleiding
Taalvereisten
Engels (Vloeiend)
Italiaans (Vloeiend)

Ontvang aanbevelingen op basis van je profiel en vind de vacatures die bij je passen.

Al 300.000+ studenten en young professionals hebben een profiel.

About the job

Jamf extends the legendary Apple experience people enjoy in their personal lives to the workplace. With Jamf, IT and security teams are able to confidently manage and protect Mac, iPad, iPhone and Apple TV devices, easing the burden of updating, deploying and securing the data used by their end-users. Jamf’s purpose is to simplify work by helping organizations manage and secure an Apple experience that end users love and organizations trust.

We are a group of curious, self-starters with a passion for helping customers empower their workforce to focus on their jobs, not the hassles of managing technology – freeing nurses to care, teachers to teach and businesses to thrive. We have over 2,000 employees worldwide with offices in the U.S., Europe, Japan, and Australia. To learn more visit: https://www.jamf.com/careers.

Jamf operates as a choice-based office model. Choose an assigned desk, a shared desk, or connect remote from your home office.

Summary:

The Technical Account Manager is responsible for assisting customers in the technical implementation and deployment of Jamf products.

The primary responsibility of this position is to work directly with strategic customers to provide technical guidance, remove technical barriers to implementation, and ensure that customers can ultimately deploy Jamf solutions as intended in production. The Technical Account Manager serves as the member of the Jamf account team with subject matter expertise in relevant Jamf solutions to provide technical oversight on deployment and feature expansion projects. This is often done during the early deployment stage of the customer lifecycle, but may also continue into mature deployment stages as necessary for specific customer needs.

Responsibilities:

  • Own the deployment phase of the customer lifecycle for strategic Jamf customers
  • Identify and evolve customer use cases through regular engagement and a technical understanding of the customer’s business needs
  • Provide Voice of Customer context to internal stakeholders
  • Address technical issues and feature requests on behalf of customers
  • Provide technical training to customer as necessary to find success with Jamf solutions
  • Coordinate with Jamf account team to ensure alignment on customer needs and opportunities
  • Develop subject matter expertise in core technical areas as assigned
  • Other duties and special projects as assigned
  • Perform all job responsibilities in alignment with the core values, mission, and purpose of the organization.
  • Adheres to the highest moral, ethical, and legal standards to deliver an environment that promotes, respect innovation and creativity
  • Supports and promotes a positive, inclusive workplace in which the talents and strengths of our increasingly diverse workforce are welcomed, further developed, and manifested in our work

Skills and Experience:

  • Experience delivering cloud-based services to internal or external customers (Required)
  • Excellent written and verbal customer communication skills (Required)
  • Strong knowledge and application of networking fundamentals (TCP/IP, DNS, VPN) (Preferred)
  • Strong familiarity with mobile technology including Apple Mobile Device Management solutions (Required)
  • Experience working directly with Jamf products (Preferred)
  • Project management experience (Preferred)
  • Apple Platform proficiency (Preferred)
  • Experience communicating complex technical concepts in an easy-to-understand, non-technical manner (Required)

Education & Certifications:

  • Bachelor’s Degree or equivalent work experience (Preferred)
  • Jamf’s Associate, Tech and Admin level certifications (Preferred)

You are the right kind of Jamf if:

You go above and beyond for others, are willing to help, and support the team around you. You value and learn from different perspectives. You are a problem solver, curious and resourceful, self-driven and constantly improving. You roll up your sleeves and dig in. You are excited by not knowing what may lie ahead. You are willing to take risks, try new things, even fail just to do it better next time. You’re not a jerk. You are someone who just wants to do the right thing.

Jamf is the world leader in Mac, iPad, iPhone and Apple TV management and is committed to enabling IT to empower end users and bring the legendary Apple experience to businesses, education and government organizations via its Jamf Pro, Jamf Now, Jamf School and Jamf Connect products, and the 75,000 members of Jamf Nation.
Today, more than 30,000 global customers rely on Jamf to manage 15 million Apple devices across North America, Europe, Asia and Australia.

ICT
Amsterdam
1.500 medewerkers