Magnet.me  -  Het slimme netwerk waarop hbo‑ en wo‑studenten hun baan of stage vinden.

Het slimme netwerk waarop hbo‑ en wo‑studenten hun baan of stage vinden.

Deze vacature is verlopen. Je kunt daarom niet meer liken of solliciteren.

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Service Automation Engineer (24/7 Shift)

Geplaatst 24 mrt. 2024
Werkervaring
1 tot 3 jaar
Full-time / part-time
Full-time
Soort opleiding
Taalvereiste
Engels (Vloeiend)

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Are you our upcoming technical service expert and do you like to solve puzzles related to controls technology? We are now offering the opportunity to learn from the best!

Your department

As a Service Automation Engineer (Controls) you are part of the Global Service Desk, an internationally operating service organization for our customers in the Airports, Warehousing and Parcel business units. Service Desk teams all around the globe work together to make sure our systems are available around the clock for our customers to use.

Apart from the traditional service delivery aligned with ITIL (Incident, Problem & Change Management) we are also dedicated to develop ourselves as a business partner for our customers.

Your position

As Service Automation Engineer (Controls) you will start in a training program to learn the low-level controls software of our material handling systems. You will become a technical expert in the field of automated storage and retrieval systems, getting more and more responsibilities.

Besides the training, you and your team are responsible for quickly solving errors and other issues on our customers’ systems. You’ll trace and correct incidents and you are responsible for logging and monitoring these tickets in our service management tool. If an incident can’t be solved on-the-spot you’ll carry out a quick fix and coordinate the incident to the specialists. After the incident is restored you analyze the cause of the incident and, together with your team, you come up with solutions to prevent recurrences.

The majority of these support tasks are carried out from our office via VPN connections 24/7. For our local service organizations (worldwide), you and your colleagues are the contact for low level controls software related problems that cannot be resolved locally. Therefore, you are the key link between the different service organizations and internal departments, whilst communicating directly with our customers on a regular basis.

Your profile

  • As Service Automation Engineer (Controls) you have frequent customer contact, so it’s important to have good communication skills.
  • You can analyze problems very well, you ask the right questions, you listen to the customer and you can translate your findings into a technical solution.
  • Education at bachelor level in a technical subject
  • Relevant work experience is preferred
  • You have strong affinity with IT and controls technology
  • You have excellent communication skills and you are fluent in business English
  • You are willing to work in a 24/7 schedule together with your team (incl. shift allowance)

Our offer

We offer a fulltime position (in 5-shifts) in an informal, international and professional working environment with a lot of opportunity for personal development. By joining our profitable and growing company you will be able to reach your goals and focus on your future.

On top of your fixed salary, you will receive the following secondary benefits:

  • 27 leave days of which 7 are flexible to take, save or have paid out
  • Commuting allowance
  • Training opportunities
  • Collective pension scheme and insurances for amongst others, medical expenses and WGA
  • Shift allowance
  • In addition to good primary and secondary benefits we offer you the opportunity to be part of a growing global player
  • Nice staff association that organizes many social activities such as days out, BBQ, sports etc

Vanderlande is the global market leader for value-added logistic process automation at airports, and in the parcel market. Vanderlande’s baggage handling systems move 4.2 billion pieces of luggage around the world per year. Its systems are active in 600 airports including 14 of the world’s top 20.

Transport & Logistiek
Veghel
6.000 medewerkers