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Technical Support Engineer

Geplaatst 23 jul. 2022
Delen:
Werkervaring
1 tot 3 jaar
Full-time / part-time
Full-time
Functie
Soort opleiding
Taalvereiste
Engels (Vloeiend)

Ontvang aanbevelingen op basis van je profiel en vind de vacatures die bij je passen.

Al 300.000+ studenten en young professionals hebben een profiel.

Are you a people person with strong technical skills, who can help us further improve our customer service? Do you agree that to prevent is better than to fix? And would you like to be the driving force behind the continuous improvement of our products and services? Then please join us at SWIFT as our next Technical Support Engineer!

You’ll be providing support on all technical problems within your own area of expertise. Your responsibilities will range from resolving customer queries to diagnosing complex technical problems. You won’t be spending all the time behind your desk, as you also will venture out to customer sites, give product demos and trainings, and participate in service improvement projects within your own area of expertise.

Here are some of the other things you will be doing:

  • Troubleshoot and quickly diagnose problems of various levels of complexity and propose measures to prevent recurrence
  • Maintain client relationships and increase client satisfaction with designated customers by performing regular checks of their operational environment and reviewing customer cases to detect infrastructure problems; provide recommendations for improvement
  • Implement solutions and provide product-related consulting or trainings at customer sites

Your Skills

We’re looking for a young talented support engineer, with 1 to 3 years of experience in a similar role, including customer interaction and exposure. You have strong technical analytical skills as well as some indispensable soft skills such as being communicative, a team player, excited to work in a multicultural environment.

  • You hold a university degree in IT/Engineering or equivalent
  • You have good verbal and written English skills – it helps if you also know French, German, Spanish or Italian
  • You have good knowledge of :
  • Different operating systems (Linux, AIX, Solaris, Windows)
  • TCIP/IP, routers, VPN, firewalls, SSL setup, etc.

These Attributes Are Considered An Asset

  • Knowledge on Oracle databases, MQ series and/or IBM WebSphere
  • Knowledge of SWIFTNet products

Our offer

Exellys isn’t your typical recruiting or consulting agency, we’re a different breed. We are a tech talent incubator, which is every bit as cool as it sounds. Being deployed at SWIFT while working for Exellys, offers a unique combination of opportunities.

Apart From The Pleasant Work Environment At The Client, And The Expertise From Which You Can Undoubtedly Learn a Lot, Here’s What You Can Expect From Us

  • You’ll join an awesome community and enter one of our Smart Programs, based on where you are in your career and where you want to go. Did we mention you’ll get a personal coach as well?
  • Next to a generous monthly salary (€2700-€3100/month), you'll receive a company car or a flexible mobility budget and tons of other benefits (pension, daily compensations, etc.)
  • You’ll spend most of the time at (y)our client’s, except for regular Exellys trainings, fun events, tribe meet-ups, after works, knowledge sharing sessions, etc.
  • After two years of coaching and upskilling from Exellys, you’ll get the opportunity to join (y)our client’s organization as an internal employee. Or if you prefer to stay with us, you could explore our follow-up Smart Programs as well.

Are you interested in learning more about the job? About Exellys? About our remuneration package or training programs? Hit the apply button and we’ll tell you all about it. Don’t hesitate, just go for it!

::projective is a collective of industry leaders, innovation experts, change consultants and technologists with exceptional domain expertise and experience.
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