Ontvang aanbevelingen op basis van je profiel en word benaderd door bedrijven.

Customer Aftersales (Dutch Speaking)

Geplaatst 18 jul. 2022
0 tot 7 jaar
Full-time / part-time
Soort opleiding
Engels (Vloeiend)
Nederlands (Vloeiend)

Ontvang aanbevelingen op basis van je profiel en vind de vacatures die bij je passen.

Al 300.000+ studenten en young professionals hebben een profiel.

TicketSwap is on a mission to become the world’s favourite platform for fans to buy and sell tickets for their favourite music, sports, comedy and theatre events. With over 6 million users in 36 countries, TicketSwap’s goal is to provide a safe, secure and fair way for fans to experience their favourite artists, festivals, sports teams and more!

We are excited to grow our fanbase in 2022 - further boosted by our first ever funding round - which comes at a time when TicketSwap is expanding globally into new countries, as live events return all over the world.

We have come a long way ensuring the validity and safety of tickets. We use our very own SecureSwap technology for partners and also have a comprehensive system that monitors users and tickets. However good a system is, there will always be unforeseen things that go wrong. Perhaps the wrong ticket was used or the door staff made a mistake scanning the ticket? Anything may have happened! Helping our customers solve these problems is something we value a lot and it’s crucial to build trust and loyalty amongst our customers.

Do you have what it takes to become a real Customer Aftersales agent?

What will you be doing?

  • Investigate why a customer couldn't enter the event;
  • Act as a mediator between the seller and the buyer;
  • Work on smart templates to improve the workflow;
  • Process feedback on problematic tickets;
  • Monitor the overall quality of work based on data and customer surveys;
  • Deliver ideas that improve the user experience and flow;
  • Take our customer support to the next level;
  • Delivering happiness & fair solutions! 🙌

About you

Being customer friendly is your second nature and you are diplomatic with a sense of justice. Besides that you are:

  • Full-time available (40 hours, Monday to Friday from 09:00 - 18:00);
  • Your Dutch and English skills (both written and verbally) are through the roof;
  • It's a big advantage if you master any additional languages;
  • Interested in the event industry;
  • Representative and friendly;
  • Not afraid of Friday after work drinks, lasers and smoke machines!

Join the TicketSwap team!
Diversity and inclusion of all types of people is what makes a company super-productive and amazing. At TicketSwap we really value individuality and authenticity. Always be yourself!
We are committed to creating and sustaining and open and supportive work environment. This includes equal opportunity in hiring, promotions and personal development within the company, regardless of one’s sexual orientation, gender identity or expression.

Actief in 6 landen
130 medewerkers
50% mannen - 50% vrouwen
Gemiddeld 28 jaar oud