The Product Manager II will own one or more product features and lead project execution. He/she will own product development plans and represent their feature(s) within the cross-functional team proposing new feature ideas that address a customer pain point or need based on his/her deep and first hand understanding of the customer. He/she will prioritize and communicate production customer issues and defects based on relevant data for timely resolution and also lead the demo to key stakeholders at program milestones.
Responsibilities:
Customer Focus
- Interacts frequently with customers, and generates customer requirements.
- Anticipates customer needs and prioritizes those for the organization.
- Understands how his/her role impacts customer satisfaction.
- Analyzes and interprets what is happening in the market, driven by the latest news/incidents, particularly competitive announcements and events.
- Predicts short term market changes and implications on the product.
- Continuously aims to meet customer expectations without compromising the commercial viability of the product.
Data-Driven Decision-Making & Analysis
- Actively gathers data from multiple sources (customer, market analysis, sales and revenue, etc.) to drive solutions to business problems and issues of consequence to the company.
- Demonstrates the ability to make trade off decisions between potential product capabilities.
- Evaluates product hypotheses in a quantitative manner, including AB testing for interactive products.
- Effectively manages day-to-day issues and problems without intervention.
- Generates new ideas by analyzing product data for insights.
Go to Market & Product Marketing Lifecycle
- Supports the go to market strategy with good communication of customer requirements and timelines to stakeholders.
- Assists on launch plans through coordinated development with external customer facing teams such as marketing and sales.
- Answers sales and customer questions regarding feature function, pricing, packaging, value proposition and competition.
- Offers Train-the-Trainer sessions in support of operations for market rollout.
- Assists on collateral for sales demonstrations and customer events.
- Outlines key milestones, outcomes and deliverables during go-to-market and product strategy planning.
Product Delivery & Development Lifecycle
- Solves customer issues with product features that achieve business goals and metrics.
- Has a deep understanding of his/her feature area and develops prototypes.
- Participates in product discovery, according to defined process, for new product development.
- Manages portions of the product lifecycle.
- Is familiar with SDLCs as identified by management e.g. agile processes.
Strategy & Commercial Acumen
- Determines strategic product vision and priorities for a feature area, and shapes/champions future product direction.
- Independently uses information derived from competitive analysis to drive product direction and strategy.
- Understands, formulates and budgets the operating costs required to deliver the revenues.
- Creates product development plans including opportunity assessment and business case.
Technical Skills
- Considers high-level technical approaches to use when prioritizing functionality.
- Is proficient in various technologies to assist day-to-day tasks (Excel, Balsamiq, Tableau, Python, SQL, etc.)
- Has a firm grasp of data and technical architecture principles and best practices.
Competencies:
Personal Capability
- Practices Self-Development
- Continually develops depth and breadth in key competencies
- Takes concrete actions relating to feedback to improve performance
- Actively seeks feedback from others
- Understands own strengths and weaknesses and looks for opportunities to build on both
Solves Problems and Analyzes Issues
- Is able to ask effective questions and collect facts from multiple sources in order to solve problems
- Is able to effectively identify and analyze problems and propose solutions
- Effectively manages day-to-day issues and problems without intervention
Innovates
- “Brainstorms“ with others to look for different approaches to current process and tasks
- Looks for opportunities to develop new ideas or thinking within own role
- Experiments with new ideas as part of role
Interpersonal Skills
- Communicates Powerfully and Prolifically
- Demonstrates effective conversational skills, including active listening and questioning
- Shares information relevant to own role
- Participates in team presentations
Collaboration and Teamwork
- Encourages co-operation between all members of the team
- Seeks team members’ input and expertise; facilitates open and interactive discussion of matters affecting the team
- Helps people to resolve conflict
- Identifies and removes barriers to team performance
- Identifies ways for further collaboration across teams
Builds Relationships
- Establishes rapport with others on the team and across teams
- Works effectively with others to get work done
- Treats all individuals with respect
- Handles difficult situations, minimizing conflict
- Inspires and motivates others to high performance
- Brings enthusiasm to the team
- Gets to know others in the team and what is important to them
- Observes behaviours and models self after the others
- Leads by example by performing at high levels
Develops Others
- Shares own specialist skills and knowledge with other members of the team
- Acts as a buddy to new individuals on a team
- Looks for opportunities to provide feedback to others
Focus On Results
- Drives for Results
- Works hard to achieve objectives
- Stays focused on key commitments
- Works with others to achieve joint goals
- Looks to overcome obstacles or barriers to performing
Critical Experiences:
- Recognized as full owner of a product or multiple features
- Identified, led and released changes or enhancements that improved customer in satisfaction and/or commercial impact.
- Demonstration of thorough product development knowledge, include the ability to develop related business cases, content and product plans.
- Successful participation in customer engagements.
Education to Qualify:
Bachelors or Masters degree in a technical subject (Computer Science or Engineering discipline) is preferred, but not essential.