Magnet.me  -  Het slimme netwerk waarop hbo‑ en wo‑studenten hun baan of stage vinden.

Het slimme netwerk waarop hbo‑ en wo‑studenten hun baan of stage vinden.

Deze vacature is verlopen. Je kunt daarom niet meer liken of solliciteren.

Customer Onboarding Specialist

Geplaatst 25 mrt. 2024
Werkervaring
0 tot 2 jaar
Full-time / part-time
Full-time
Soort opleiding
Taalvereisten
Engels (Vloeiend)
Nederlands (Vloeiend)

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Job description

Globally, 300 million industrial electric motors power the global economy while consuming 30% of all energy produced. These motors face three critical problems: they fail unexpectedly, are often operated inefficiently and selected inadequately. This leads to high costs of unplanned downtime and massive energy waste.

At Samotics, we are passionate about solving these problems with a unique, AI-driven solution that lets industrial companies reduce downtime and cut back on their energy usage. Our unique technology is used by many of the most successful and innovative industrial companies.

We are a high-growth company (>100% revenue growth per year) with a diverse, international team working out of our brand-new office in Leiden, The Netherlands. We aim to hire only the very best talent that can scale with us as we deploy our technology across the globe.

For whom?

A recent graduate (0-2 years experience) looking for a customer-facing role in a fast-growing tech company, with great interpersonal skills and a structured way of working.

Your team:

The Customer Onboarding team is a crucial part of the broader Customer Success organization. We work relentlessly to ensure an exceptional customer journey in the first few months of engaging with Samotics and yielding results from our solution within months.. The customer onboarding team currently consists of a team lead and Customer Onboarding Specialists.

What you will do

The Customer Onboarding Specialist is focused on a smooth onboarding process for our customers. Managing the installation partners, managing and improving the processes and relationship management are therefore key aspects of this role.

You will be actively involved in the entire installation and onboarding process; from kick-off meeting and site survey to commissioning phase and training. You’ll maintain day-to-day contact with the installersat the clients’ sites, obtaining all relevant information, developing and communicating the installation planning and ensuring progress through excellent communication and problem-solving. The onboarding phase is crucial for building trust and confidence with our customer, so your interactions with our customers in this phase are critical.

You will also be in close contact with our installation partners and manage those relationships. In addition, the role provides many opportunities to work with other teams within Samotics and jointly work on improvement projects. The Customer Onboarding Specialist role is a great place to start a career within Samotics, with many who previously worked in this role having transitioned into other parts of the company.

Responsibilities

  • Ensure our clients have an excellent on-boarding experience by unburdening them throughout the installation process;
  • Regular (daily/weekly) contact with all parties involved to ensure correct and successful implementation of our product;
  • Installation project planning and management: prepare meetings, guard timelines, collect information, monitor site surveys, guide installations and on-boarding;
  • Provide troubleshooting assistance when questions or issues arise (e.g.; wrongfully installed hardware, lack of / insufficient connectivity, etc.);
  • Develop in-depth knowledge of all of our hardware components and the different ways of how they can be installed by our clients/installation partners;
  • Embed continuous improvement cycle: continuously identify and work on areas where we can improve;
  • Maintain close relationships with suppliers of our hardware and installation partners;

Requirements

You have an eye for detail and a ‘client-first’ attitude. You are able to work in a structured and effective way, and you get energized by realizing a first-time-right implementation. You are great at building relationships with our customers and making their onboarding experiences as smooth and pleasurable as possible

Required skills and experience for this role are:

  • A Masters' Degree (WO) - Engineering background is helpful but not required
  • Or a Bachelors Degree (HBO) in Engineering plus at least 2 years of' relevant work experience;
  • Great communication skills;
  • Fluency in English;
  • Having a “Client first attitude”
  • Experienced in process management
  • Strong capabilities in stakeholder- and project management

Our offer to you

  • You will have the opportunity to work in a fast-paced environment with (international) top-tier clients;
  • You will be joining a high-caliber team that is passionate about technology and its applications in the industry;
  • A competitive salary
  • Flexibility to work from home 2-3 days a week
  • A brand-new, custom-designed office (with 90% recycled materials) at a three-minute walk from Leiden Central Station
  • Daily fresh lunches and healthy snacks when working in the office
  • A fun and professional company culture based on the principle of freedom and responsibility
  • Employer funded pension with no contribution from the employee
  • Travel expenses
  • Connectivity allowance of EUR 65 per month

Samotics is a leading provider of real-time actionable insights to optimize performance and energy efficiency of AC motors and rotating equipment. An expert team of data scientists, software developers and technical specialists has developed an AI-driven platform that supports global industrial companies in reducing energy waste and unplanned downtime. Our customer base includes sector-leading players such as Anglian Water, ArcelorMittal, Nobian, Schneider Electric and TotalEnergies.

ICT
Leiden
Actief in 20 landen
109 medewerkers
70% mannen - 30% vrouwen
Gemiddeld 31 jaar oud

Dit zeggen medewerkers

Natalie Jones

Customer insights manager

Natalie Jones

I imagined myself working for a company with clear values and a clear mission that accelerates innovation and will change the world for the better. I'm beyond grateful that Samotics is a place where I can do this, and continue my growth as a career professional and as a person.

Bart Römgens

Head of Software Engineering

Bart Römgens

I enjoy working at a fast-growing, not-too-large company. It feels like we’re in a brand-new phase every year. It’s impossible to grow bored. I like that type of dynamic. And of course, I also like that we’re continuously winning. We’re a trusted industry partner now, with tangible success.