Magnet.me  -  Het slimme netwerk waarop hbo‑ en wo‑studenten hun baan of stage vinden.

Het slimme netwerk waarop hbo‑ en wo‑studenten hun baan of stage vinden.

Deze vacature is verlopen. Je kunt daarom niet meer liken of solliciteren.

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Catawiki Customer Experience Specialist Open Application

Geplaatst 26 mrt. 2024
Werkervaring
1 tot 3 jaar
Full-time / part-time
Full-time
Salaris
€ 2.000 per maand
Soort opleiding
Taalvereiste
Nederlands (Vloeiend)

Je carrière begint op Magnet.me

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Catawiki’s goal is to make special objects universally available. Our weekly auctions feature thousands of unusual, rare, and exceptional objects that you won’t find in just any store.

Would you love to be responsible for the relationship with our Sellers and Buyers over Ferrari's to Antique Jewellery and everything in between? Over the last years, our Customer Experience team has doubled in size as our Buyers and Sellers have grown throughout the world. Here at Catawiki, we're always on the lookout for new Customer Experience Specialists to join the team.

If you're interested in a career with us, but you haven't been able to find a Customer Experience vacancy matching your skills or language requirements please continue reading. For our Customer Experience team, we are looking to build connections with the following:

  • Italian speakers
  • French speakers
  • Dutch speakers
  • English speakers
  • German speakers
  • Spanish speakers
  • Portuguese speakers
  • Chinese speakers

What does the work involve?

Your goal is to delight our customers (Sellers and Buyers) by solving complex challenges, answering their questions, and supporting them in solving their issues. The customer experience department plays a crucial role in driving the retention of customers, ensuring they come back to Catawiki again and again.

We have a broad variety of customers, from traders in exclusive Ferrari's to Antique Jewellery collectors, and everything in between. Occasionally, there might be a dispute between a seller and a buyer. It is your challenge to mediate between each customer and find a solution that works for both. In this interesting customer service job you will gain knowledge on issues relating to legal, marketing, finance and international trade. Aside from this you will:

  • Be responsible for making sure customer issues and questions are addressed and resolved in a correct and timely manner, via phone or email;
  • Answer questions from customers, and from your extensive communication with users you look out for possibilities for improvements in our services;
  • Manage disputes and complaints, finding the best solution for both parties;
  • Work together with other departments to improve the customer experience.

This is who you are

Customer service is totally your thing and you can communicate in a clear, customer-oriented manner. Customer satisfaction is your main goal. You try your utmost to find fitting solutions to all problems. You do this in a patient, clear and empathetic way with the aim of customer satisfaction. In addition to this, you have experience in a customer related role (hospitality business, receptionist, callcenter, tourism etc) and are wil willing to work 2 days a week until 19.00 pm and are available for 2 weekends a month;

What we offer

  • Gross salary of 2000 euro gross per month, based on 40 hours per week;
  • Travel allowance if you are not living in Amsterdam or Assen;
  • Catawikians who are performing well will get a permanent contract and stock options after 12 months;
  • A challenging job in a young, fast-growing, dynamic and international organisation;
  • Freedom and responsibility to organise your work efficiently and friendly colleagues who are willing to help you;
  • Yoga, healthy Friday, mindfulness and other fun activities;
  • Excellent opportunities for career development

How it all started

Catawiki was founded in 2008; it was originally designed as a website where collectors could manage and keep track of their collections online. Visitors can still add new items to the existing catalog of collectibles. Unsurprisingly, the name Catawiki is a combination of the words ‘catalogue’ and ‘wiki’. In 2011, Catawiki began hosting weekly auctions in various categories, including art, antiques, classic cars, watches, jewelry, fashion, books, and stamps.

Catawiki is the leading online marketplace to buy and sell special objects. Over 75,000 objects are offered in auction every week - each reviewed and selected by one of Catawiki’s hundreds of in-house experts specialised in Art, Design, Jewellery, Fashion, Classic Cars, Collectables and much more. Catawiki is headquartered in Amsterdam with over 750 employees across the world. Fulfil your passion on catawiki.com or download the app.

Overig
Amsterdam
Actief in 7 landen
745 medewerkers
60% mannen - 40% vrouwen
Gemiddeld 31 jaar oud