Magnet.me - Het slimme netwerk waarop hbo‑ en wo‑studenten hun baan of stage vinden.
Het slimme netwerk waarop hbo‑ en wo‑studenten hun baan of stage vinden.
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As our Manager of the Customer Excellence team, you are responsible for a team of professionals who are the eyes and ears of the vidaXL Customer Service department. Customer quality and improvement are the main focus points. Our Customer Service Excellence team are the brains of the Customer Service (CS) department and as such mostly responsible for the experience that customers have with vidaXL. As the manager you will guide, coach, and facilitate the needs of your team members so that they can be successful in every way. Your team is responsible for customer feedback: Analyzing, report and initiate improvement plans. Implement the plans in close cooperation with business owners and stakeholders. Together with your team it is your responsibility to make sure that you exceed in all these fields surrounding customer excellence.
You will:
We Offer:
We ask:
vidaXL is growing faster than the speed of light in the field of e-commerce. We’ve been doubling our figures every year since our foundation in 2013. All of this in our own bold and down-to-earth way. With 31 webshops, 6 international offices, and 120 million unique visitors a year that pretty much feels like the right way.
If you have the ambition and drive, a lot is possible within vidaXL. With a growing/evolving company, you have the ability to grow with it.
I could not foresee the personal growth I made within the last 6 years, and I hope the best is yet to come.
I’m working @ vidaXL for 5 years. I started as a Performance Marketer and now follow my passion as Creative Brand Manager.
I’m excited to continue my journey on this purple-confetti-rocket ride and the opportunities that come with it!
Resources:
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