Magnet.me  -  Het slimme netwerk waarop hbo‑ en wo‑studenten hun baan of stage vinden.

Het slimme netwerk waarop hbo‑ en wo‑studenten hun baan of stage vinden.

Deze vacature is verlopen. Je kunt daarom niet meer liken of solliciteren.

Vergelijkbare vacatures bekijken

Product Manager - Support

Geplaatst 23 mrt. 2024
Werkervaring
2 tot 5 jaar
Full-time / part-time
Full-time
Functie
Soort opleiding
Taalvereiste
Nederlands (Vloeiend)

Je carrière begint op Magnet.me

Maak een profiel aan en ontvang slimme aanbevelingen op basis van je gelikete vacatures.

What you can expect from the work

  • You lead the 'support' team. The mission of this cross-functional team is to enable Customer Experience to deliver the best possible service to our fans. Your team exists of backend- and frontend engineers, and a designer.
  • You collaborate closely with Customer Experience to improve their workflows
  • You own multiple product initiatives from start to end.
  • Next to your product team, you work together with other product managers.
  • You make sure we validate our product ideas by tracking the right metrics and owning the relevant KPIs. You make decisions based research and analyses.
  • You write clear product requirement documents and involve all relevant stakeholders.
  • You are used to figuring things out yourself, and understand when to involve designers, developers, a data scientist, or your colleagues from the growth team. You always keep pushing to understand why certain things are like they are or what the root cause of a problem is.
  • You proactively communicate to stakeholders and your colleagues. For example, you give product updates in our weekly company stand-up in front of 100-plus employees in a way even the non-technical people can understand.
  • You play a crucial role in our company strategy using the OKR-framework. You are involved in our roadmap planning and optimizing our workflows. You own the product strategy and roadmap for your product area.

About you

  • You have 2+ years experience as a product manager in cross-functional teams
  • You are passionate about UX, in particular great service for fans
  • You have affinity with Customer Support
  • You are a super eager person and a quick learner. You are happy to figure things out yourself.
  • Excellent verbal communication skills and you can explain things to colleagues of all kinds of technical levels.
  • Excellent written communication skills. You care about language.
  • You think getting things done is the best way to prove your point.
  • You are well organized, both individually and as a team.
  • You are very ambitious and tend to always improve on the existing.

TicketSwap Perks & Benefits

At TicketSwap we don't only care about a competitive salary. We want you to be happy and healthy and get the best result possible, every single day! That's why we're offering a range of perks and benefits that we hope will help you reach all your goals and ambitions in life and enjoy every moment in and around the office.

Join the TicketSwap team!
Diversity and inclusion of all types of people is what makes a company super-productive and amazing. At TicketSwap we really value individuality and authenticity. Always be yourself!
We are committed to creating and sustaining and open and supportive work environment. This includes equal opportunity in hiring, promotions and personal development within the company, regardless of one’s sexual orientation, gender identity or expression.

Entertainment
Amsterdam
Actief in 7 landen
180 medewerkers
50% mannen - 50% vrouwen
Gemiddeld 31 jaar oud