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Performance Delivery Manager (Logistics)
Rotterdam
Full-time
Background
UniOps is focused on transforming the way we work to create exceptional experiences across Unilever’s wider ecosystem encompassing markets, customers, employees and Partners. Through leveraging connected technology, third-party Partner skills and expertise and reimagining our processes we will ultimately unlock growth and ensure a superior customer and employee experience.
As the scale and pace of our transformation increases, we are establishing a new team to drive capabilities with our partners and ensure excellence in service delivery to markets
This is a new and exciting opportunity to play a key role in delivering performance for Customer Operations to European markets & categories. The Performance Delivery Manager role sits within the newly created Performance Delivery Team which will work with our European Markets & Categories and selected Partners (including Genpact, IBM and Capgemini) to deliver value across all customer operations activities from planning through to collection of cash. The- team will focus on ensuring end to end processes, enabled by key technologies and ways of working across this eco-system to deliver value and better business outcomes.
Main purpose of job:
The Performance Delivery Manager will be accountable for the service excellence in Logistics area; ensuring the future operational capabilities and capacity with the Partners are created and successfully governed across the entirety of the end to end customer operations processes. (12-18mths)
Key accountabilities:
Key responsibilities include:
Experience and qualifications required:
Key interfaces
The role will interface with the following key stakeholders amongst others:
Unilever is an organisation committed to equity, inclusion and diversity to drive our business results and create a better future, every day, for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business. At Unilever we are interested in every individual bringing their ‘Whole Self’ to work and this includes you! Thus if you require any support or access requirements, we encourage you to advise us at the time of your application so that we can support you through your recruitment journey.
- A better world. A better business. A better you -
We’ve been pioneers, innovators and future-makers for over 120 years. The success we’ve achieved means that, today, 2.5 billion people will use our products to feel good, look good and get more out of life.
Our brands (such as Ben & Jerry’s, Lipton, Knorr, Dove, Domestos/Glorix & Robijn)…
- A better world. A better business. A better you -
We’ve been pioneers, innovators and future-makers for over 120 years. The success we’ve achieved means that, today, 2.5 billion people will use our products to feel good, look good and get more out of life.
Our brands (such as Ben & Jerry’s, Lipton, Knorr, Dove, Domestos/Glorix & Robijn) give us a unique opportunity to create positive change, to grow our business, and to achieve our purpose of making sustainable living commonplace.
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