Ontvang aanbevelingen op basis van je profiel en word benaderd door bedrijven.

Customer Success Manager

Geplaatst 18 jul. 2022
0 tot 4 jaar
Full-time / part-time
€ 33.700 - € 43.000 per jaar
Soort opleiding
Engels (Goed)
Nederlands (Vloeiend)

Ontvang aanbevelingen op basis van je profiel en vind de vacatures die bij je passen.

Al 300.000+ studenten en young professionals hebben een profiel.

Who we are

We are on a mission to make mental health accessible to everyone. At OpenUp, we support companies creating an open workplace in the field of mental health. Via our OpenUp platform, employees receive direct access to health checks, self-help programs, webinars, mindfulness sessions and a large team of recognized psychologists.

Our people make OpenUp a great place to work. We love working together and learning from each other. We value an inclusive culture where everyone can be themselves at work. One thing we all have in common: we have a positive mindset.

We are already helping over 300 (international) companies, e.g. Rituals, HelloFresh, PwC, Picnic and Ajax Amsterdam. We are the Dutch market leader. But that’s not enough to achieve our mission: We thrive to become the number one mental healthcare partner in the whole of Europe.

That's why we are expanding our international commercial team and are looking for like-minded talent.

Your job

You are part of a diverse and international commercial team where Customer Success, Marketing, Partnerships, Product, Publishing and Psychologists work closely together to ensure that as many client employees as possible use OpenUp’s services. As Customer Success Manager, you are responsible for ensuring the optimal customer experience for the employees of our clients. This will include onboarding new clients, inventing new (creative) ways of activating employees, regular check-in moments and collaborating with other teams such as marketing, sales, product and psychologists to ensure our services are well-tailored to the needs of our customers. Through regular check-in moments, in which you discuss performance and growth, you will ensure that our clients stay happy and become ambassadors.

About you

OpenUp loves people. We hope you do too. You enjoy working with people and you like to work in a team. You are enthusiastic about mental health, which is a topic as normal as going to the gym. Your motto is: you can learn from setbacks and you should celebrate success! Next to that:

  • You have a minimum of 2-3 years of relevant work experience, preferably with experience in a client-facing (support) role.
  • You have an academic level of thinking, but personality and appearance are more important to us than diplomas.
  • You are a self-starter who brings in new ideas.
  • You have excellent writing, communication, and presentation skills.
  • You are a born team player who radiates positive energy.
  • You are curious, flexible, organised, and decisive.
  • You are at ease in an international environment: you speak both great English and Dutch.
  • You are preferably living in the Randstad.

What you get

OpenUp is fast growing and you have the chance to become part of this challenging journey. Your high impact role in this early-stage scale-up offers a lot of great opportunities and chances to grow with us. You are working in a diverse and international environment from our offices in the heart of Amsterdam. We like to have fun together with a lot of team building activities like our weekly ‘borrels’, after work sport classes, the yearly ski-trip and our Paddle tournament. Which makes our work fun, challenging and dynamic. Next to that:

  • Competitive salary and compensation package.
  • Flexibility to work from the office or your home office. We provide you with the hardware you need to work comfortably.
  • Daily healthy and vegetarian lunch.
  • Free and unlimited access to our mindfulness courses and psychologists.

Next steps

Excited about this role at OpenUp? We love to learn more about you. Send us your application through our website and we will be in touch with you soon.

At OpenUp, everyone is welcome to apply - regardless of color, age, gender, nationality or any other label. We embrace what makes you unique and we believe that a diverse team is crucial to success. If you are ready to OpenUp, join us!

Our people make OpenUp a great place to work. We value a diverse community with a culture in which everyone can be themselves.
Our motto: we learn from setbacks and celebrate successes. We build, grow, fail, learn, and get back up again. Together. When you are ready to OpenUp, join us.

Zorg & Welzijn
Actief in 6 landen
100 medewerkers
50% mannen - 50% vrouwen
Gemiddeld 30 jaar oud

Dit zeggen medewerkers

Lola Vermunt

HR Assistant

Lola Vermunt

What I most like about working at OpenUp are the people I work with and our company culture. I got a very warm welcome when I started here in November. Although I am working here for only a couple of months, I really feel I am part...

Milou Plattel

Partnership Specialist

Milou Plattel

Last year I joined OpenUp as a Partnership Specialist. What I love most about working for OpenUp is the dynamic and diversity; every day is different which makes the work fun and challenging. The nice bond I have with my colleagues also contributes to that a lot.