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Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.
With over 15,000 employees worldwide, the Microsoft Customer Experience and Success (CEnS) organization is responsible for the strategy, design, and implementation of the Microsoft end-to-end customer experience. This newly expanded organization reflects the Microsoft ambition to be known as a customer experience company, ensuring our Microsoft mission to empower every person and every organization on the planet to achieve more is enabled by delighting customers and consistently exceeding their expectations in every interaction through a connected customer experience.
Microsoft has a tremendous opportunity to exceed customer expectations and drive greater customer loyalty and trust, which leads to greater satisfaction, retention, and growth. The CEnS organization is looking for people with a passion for delivering customer success to help us build a future where customers come to us, not only because we provide industry-leading products and services, and also because we provide a differentiated and connected customer experience that is rooted in our commitment to delivering on customer outcomes.
Our team is geographically distributed; we speak many languages, and we come from a variety of cultural backgrounds. We are currently expanding, and we are looking for an additional team member with a growth mindset, a passion for partner management and obsession to Partner success and customer happiness to support our partner base, primarily in our Dutch and English speaking EMEA countries.
You will be responsible for:
The Partner Success Account Manager (PSAM) is responsible for building and maintaining a direct and strong relationship with some of our strategic, high profile and complex Dynamics and Cloud Partners. You will act as the primary point of contact and perceived as a trusted advisor regarding any services, readiness, or technical needs your Partners may have.
Job description:
PSAM’s work with Partners to maximize the return on investment from their Advanced Support for Partners (ASfP) agreement. The aim is to continuously help partners sell more, deploy better and escalate less. The PSAMs work proactively with the Partners to support them in building their Cloud technical capability, to increase their capacity, by creating a technically enabled, best in class Cloud Business, and successful deployments to reduce escalations. The PSAM will, together with the partner, create a targeted Service Delivery Plan aiming at optimizing the partners Cloud Business.
The role and service delivered is mainly remote, but candidates should expect some traveling days per year.
We are looking for:
Candidates with a solid business background with relationship management and customer- or partner-facing experience.
Essential Skills / Experience include:
- Experience and passion for Partner/ Customer Management
- An understanding of Cloud based solutions
- Ability to influence, and interact with all organizational levels and stakeholders
- Excellent at prioritization, time management, excellent follow-through skills
- Strong team player- and networking skills
- Highly motivated, organized and capable of handling several projects simultaneously
- Self-Starter with a positive “yes can do” attitude
- Making good timely decisions in relatively complex cases, and in situations with uncertainty or pressure
- Strong communication skills written & verbal, excellent presentation skills
- Fluent in Dutch and English
Desirable Skills include:
- Knowledge of Microsoft’s product- and solutions-portfolio, and processes
- Project or Product experience
- Worked as an Account Manager
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Onze belofte?
'At Microsoft we help people and businesses throughout the world realize their full potential.’
We werken met meer dan 100.000 Microsoft collega’s in ruim 60 landen aan het inlossen van deze belofte. In Nederland verzorgen wij samen met onze partners de verkoop en marketing van Microsoft technologie met ruim 900 medewerkers. Daarnaast houden IT professionals, binnen MicrosoftNL Services,…
Onze belofte?
'At Microsoft we help people and businesses throughout the world realize their full potential.’
We werken met meer dan 100.000 Microsoft collega’s in ruim 60 landen aan het inlossen van deze belofte. In Nederland verzorgen wij samen met onze partners de verkoop en marketing van Microsoft technologie met ruim 900 medewerkers. Daarnaast houden IT professionals, binnen MicrosoftNL Services, zich bezig met strategie, consultancy en support bij de grootste organisaties van Nederland. Zij dragen end-to-end verantwoordelijkheid voor de business impact van Microsoft technologieën bij klanten. Klanten variërend van multinationals tot hulporganisaties.
Microsoft Nederland biedt een levendige werkplek met inspirerende collega’s. Ons kantoor, genaamd The Outlook, is niet alleen een kantoor, maar ook een ontmoetingsplek voor collega’s, partners en klanten. Onze technologie verbindt ons met elkaar en de wereld en stelt je in staat om te werken waar en wanneer je wilt. Wij zijn niet alleen het grootste softwarebedrijf ter wereld dat zich richt op de consumenten én de zakelijke markt, we zijn ook uitgeroepen tot een Great Place to Work. Bij Microsoft kijken we niet naar aanwezigheid, maar naar resultaten. Je krijgt de ruimte om zelf te bepalen hoe, waar en wanneer je werkt. En om te groeien, zowel professioneel als persoonlijk. Want als jij groeit, groeien wij als organisatie ook.
Wat heeft je het meest verrast aan het werken bij Microsoft?
Ik heb mijzelf altijd beschouwd als de beste van de klas, maar sinds ik bij Microsoft werk, ben ik erachter gekomen dat ik dat niveau hier nog lang niet heb bereikt.
Hoe ziet de werkomgeving eruit?…
Twee jaar geleden ben ik bij Microsoft begonnen als MACH trainee. Als Solution Sales Professional was ik hierbij onder andere verantwoordelijk voor de sales van de Enterprise Project Management tooling. Het gezegde: 'Time flies when you're having fun' dekt volledig de lading van deze twee turbulente, uitdagende,…
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