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Customer Service (B2B Logistics) Intern

Geplaatst 22 mrt. 2024
Werkervaring
0 tot 2 jaar
Full-time / part-time
Full-time
Salaris
€ 950 per maand
Soort opleiding
Taalvereiste
Engels (Vloeiend)

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Customer Service (B2B Logistics) Intern

Fulltime

Hoofddorp

Summary

We are looking for a Customer Service Intern (Logistics B2B) for our Reckitt Benelux office.

Ready for your next challenge? Then we are ready for you!

Reckitt Health division is the home of household brands such as Durex, Dettol, Veet, Scholl, Nurofen, Strepsils, to name a few. Our portfolio is divided into four categories: Hygiene, Wellness, Relief and Nutrition. All are designed to support our consumers throughout their lives. At the core of our operations is a simple credo: Happier lives, Happier homes. This means that we are dedicated to nurturing the health of families throughout the world. We protect them from disease, boost their immunity at every stage of their lives and allow them to take control of their own health and treat their own symptoms. Our aim is to both eliminate preventable diseases and utilise technology to empower consumers.

If you live and believe in entrepreneurship, responsibility, collaboration and partnership, you can consider yourself part of the team. You'll be part of an international and multicultural team where diversity is very high both in terms of gender and in terms of nationality, where performance and achievement are the common ground to build growth.

Role and Responsibilities

  • Day to day management of customer relationship for Reckitt key customers (Business to Business relationship – no direct contact with consumers).
  • Manage the ordering process from A to Z (order, stock control, outbound, returns, customer communication, delivery)
  • Work closely with the warehouse, sales and the supply planning team to ensure on time and in full deliveries.
  • Reports weekly KPI’s for Service Levels and customer indicators internally and externally
  • Updates KPI Scorecards for major Reckitt customers.
  • Investigates and validates credit claims and looks at ways to reduce errors.
  • Challenge other departments on status quo and take part of improvement projects.
  • Help to improve customer service processes and build knowledge within the team

You'll succeed because...

  • Eager to learn
  • Field of study preferred: logistics, supply chain, business administration
  • Excellent analytical skills
  • Excel knowledge (pivot table, basics formulas, etc)
  • Ability to work in a dynamic international environment
  • Problem solving mind-set
  • Fluency in English mandatory (written and spoken) as well as Dutch and/or French

You'll love it because...

  • Competitive compensation for your work
  • Opportunity to work in a FMCG with a team of young, result-oriented people who like to "work hard,
  • Your own working station equipped with laptop and auxiliary
  • Nice colleagues who will participate in your learning curve!
  • Exciting responsibilities from day 1!
  • The chance to progress your career within a truly global organization!

Internship Conditions

  • Start Date: January
  • Type of contract: Internship
  • Duration: 6 months
  • Location: Amsterdam Sloterdijk
  • Remuneration: €950 monthly

Reckitt is a successful international FMCG player with a leading portfolio. Well-known brands such as Finish, Vanish or Dettol provide 'healthier lives & happier homes' with an innovative pipeline. An entrepreneurial, result-driven and can-do mindset is characteristic of Reckitt and ensures that everyone develops into a genuine #gamechanger.

FMCG
Hoofddorp
Actief in 60 landen
43.000 medewerkers
50% mannen - 50% vrouwen
Gemiddeld 35 jaar oud