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ITSM process manager

Geplaatst 26 mrt. 2024
Werkervaring
2 tot 7 jaar
Full-time / part-time
Part-time
Functie
Salaris
€ 3,78 per maand
Soort opleiding
Taalvereiste
Nederlands (Vloeiend)

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ITSM process manager

Den Haag

Part-time

As a ITSM process manager you operate in the international IT landscape of Nationale Nederlanden. Here we bring DevOps teams and Business together. You are a thru collaborator and you know all about ITIL 4, Agile, DevOps. You will be part of an high performance 24/7 operating team and we offer you a maximum gross monthly salary of € 3.786,21 based on 36 hours.

Your impact as a ITSM process manager at NN

You participate in incident-, problem-, change-, event-, and knowledge management processes. You will manage together with your colleagues priority 1 incidents around the clock. A social and great communicator that is what you are. You are the OPS as in DevOPS. Thanks to you NN delivers reliable and outstanding services to our customers.

Your responsibilities

  • Operational incident management for P1 incidents
  • On schedule OPS of the day doing incident-, problem and change management
  • Deliver ITSM newsletters, reports, communicate with IPC communities with ao. Yammer and TEAMS
  • Being part of a 24/7 standby for Operational P1 incident management
  • Participate on CSI – Continual Service Improvement - initiatives

Who you are

An enthusiastic person, full of positive energy who wants to help improve ITSM processes within NN.

You have knowledge and experience on ITIL incident-, problem and change management and you are acquainted with an agile way of working. You write and speak fluently Dutch and English.

  • You have a degree in IT, supplemented with relevant certificates
  • You have at least two years’ experience as process manager
  • You have an agile mindset, are calm and have a sharp focus

Your colleagues

The ITSM team is group of enthusiastic professionals who work closely together in order to provide reliable services to our colleagues within NN and to our customers.

We want to extent our team with another super-hero with super strengths we haven’t got yet.

Continue developing

It is important to us that you continue to develop yourself. We give you the space and the confidence to grow in your career as well as a person. We help you with:

  • Plenty of training and learning opportunities in our Learning & Development Centre
  • A large (international) network of colleagues who are keen to share their knowledge with you
  • The autonomy to set out your own development path

Because of Covid-19, all NN colleagues are currently working from home fully digitally. It is currently not yet clear when we can return to the office. The official location for this job is The Hague.

NN Group is an international financial services company, active in 11 countries, with a strong presence in a number of European countries and Japan. Our roots lie in the Netherlands, with a rich history that stretches back 175 years.
With our 16,000 employees, NN provides retirement services, pensions, insurance, reinsurance and banking to approximately 20 million customers. NN Group includes Nationale-Nederlanden, ABN AMRO Insurance, Movir, AZL, BeFrank, OHRA and Woonnu.

Verzekeringen
Den Haag
Actief in 19 landen
8.000 medewerkers
60% mannen - 40% vrouwen
Gemiddeld 40 jaar oud

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