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Waranty Lead Power Vehicles

Geplaatst 22 mrt. 2024
Werkervaring
5 tot 7 jaar
Full-time / part-time
Full-time
Soort opleiding
Taalvereiste
Engels (Vloeiend)

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Waranty Lead Power Vehicles

Schiphol-Rijk

Fulltime

For Yamaha Motor Europe N.V., located at Schiphol-Rijk in the Netherlands, we are looking for a full-time Warranty Lead Power Vehicles (PV) for our Service Division.

About the role:

You assist the Department Manager to define, develop and implement an European warranty and quality strategy for all PV product groups. You unify & govern each Distributors warranty scheme and ensures a compliant, efficient warranty claim handling process throughout Europe against a minimum of costs.

Principle accountabilities:

  • Define the Mid-Term Plan goals and control the achievement of the YME budget goals for warranty operations, including the correct financial handling;
  • Analyse received market data from Distributors, competitors and YMENV stakeholders;
  • Support and supervise the staff members with all relevant activities for the European Warranty Operations;
  • Give guidance to, train and direct the PV Warranty members, in order to control all activities to be finished in time and within budget, whilst maintaining a supportive working environment with motivated people that encourages teamwork, autonomy, self-esteem and drive for excellence;
  • Control and analyse according to the set intervals; the warranty claims handling procedures and systems, market information, output and contracts, via data provided by the warranty group members, performed audits and stakeholder feedback.

About You!

A motivated and inspirational colleague, happy to support the business and truly devoted to customer success. You consider yourself being a fast learner and a quick doer. With your pro-active attitude and leading skills, you want to make things happen. You are a team player and willing to go the extra mile and are not afraid to face challenges. Quality and professionalism lies close to your heart.

What do you bring?

  • HBO / Bachelor degree, or partial certificates, in Automotive related technology;
  • At least 5 years of experience in the Automotive After Sales focused on; product and/or parts quality management, warranty processes, warranty analytics, B2B support, project management of short and long term projects;
  • Pro-active, customer centric, product enthusiast with a result driven mindset;
  • Capable of identifying; warranty excesses, process and system improvements, cost reducing and customer/stakeholder focused solutions;
  • Managerial skills, as well as leading a project with cross-divisional and/or external stakeholders;
  • Good verbal and written communication skills; capable to effectively communicate with your team, indirect colleagues and external stakeholders;
  • Good knowledge of the English and technical English language, spoken and written;
  • Skilled in Outlook and MS Office software tools; Power Point, Excel, Word and Visio;
  • Willing to travel within Europe.

Yamaha Motor Europe N.V. (YME) was founded in 1968 and is the regional headquarters of the Yamaha Motor Company in Europe.
YME is responsible for the sales, marketing, and distribution of Yamaha Motor products, research & development, and manufacturing of parts, engines and European developed Yamaha Motor products (motorcycles, scooters and boats).

Automotive
Schiphol-Rijk
Actief in 40 landen
250 medewerkers
70% mannen - 30% vrouwen
Gemiddeld 42 jaar oud